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Our rescue dog Scruff tore his ACL on his right knee the 1st year we had him. HP processed he's claims fast and emailed to check on his progress. 3 years later, just as our vet predicted, Scruff tore his left ACL. He had suregery last week and is doing fine, even with the cone of shame. Thanks for such fast and terrific customer service.

I highly recommend Healthy Paws pet insurance. I have had nothing but great experiences with Healthy Paws. Most recently, our pup got into some trail mix last weekend and had an extended stay at the hospital (fortunately, she's recovered!). Throughout the ordeal I was in frequent touch with Healthy Paws. They were incredibly responsive and helpful. I submitted my claims and received a claim response within a day or two. Everything was covered as expected (with the exception of the initial emergency room exam cost). I could not be happier with how the claims were dealt with. I am extremely pleased with their customer service--it was so easy and quick to contact an actual representative who helped answer my questions. No long recordings, no long waits. A very happy customer!

My 3 year old pit bull mix, Indy, has had everything from mange, to ringworm, to kennel cough, to a heart murmur. 10 days ago he had his SECOND TPLO surgery for a torn CCL (ACL). That was two surgeries, one for each knee. These procedures were possible because of Healthy Paws. They have been a true lifesaver. They are everything they advertise and more. I receive my 80% check literally no more than 5 days after they confirm that the procedure has been covered. BTW, they cover what they say they will…with no questions asked. In the past year they have paid approximately 20 claims! The total for these has to be over $7,000… Like I said, we can't live without Healthy Paws!

What can I say. My baby had a surgery on 8th. We filed the claim on 12th. The check arrived on 16th. I really appreciate their care and prompt responses. Thank you very much

My cat was recently diagnosed with liver disease and has begun treatment which I expect will continue for a while. Once my deductible was met, Trupanion paid for the medication and bloodwork as stipulated in my contract. It's my understanding that all future treatment/tests related to his liver disease will also be paid (at 90%). The claim was processed very quickly and payment received in about a week - very fast. The only reason I rated it a 9 instead of a 10 is because when my cat was first diagnosed, they didn't apply the initial bloodwork cost towards my deductible. Their reason was that the bloodwork done was routine. While it was routine, it uncovered the liver disease, and I thought it should be covered because it diagnosed an illness. Anyway, since that time, the two claims related to liver disease that I filed were paid on a timely basis and in the amounts I expected.

My cat was recently diagnosed with liver disease and has begun treatment which I expect will continue for a while. Once my deductible was met, Trupanion paid for the medication and bloodwork as stipulated in my contract. It's my understanding that all future treatment/tests related to his liver disease will also be paid (at 90%). The claim was processed very quickly and payment received in about a week - very fast. The only reason I rated it a 9 instead of a 10 is because when my cat was first diagnosed, they didn't apply the initial bloodwork cost towards my deductible. Their reason was that the bloodwork done was routine. While it was routine, it uncovered the liver disease, and I thought it should be covered because it diagnosed an illness. Anyway, since that time, the two claims related to liver disease that I filed were paid on a timely basis and in the amounts I expected.

my shepherd had trauma to neck. thought maybe puncture or insect bite. Progressively invasive quickly. Needed exploratory surgery. Everything after my deductible was covered from the vet office. She is on the mend

my shepherd had trauma to neck. thought maybe puncture or insect bite. Progressively invasive quickly. Needed exploratory surgery. Everything after my deductible was covered from the vet office. She is on the mend

When my 9 year old vizsla was diagnosed with cancer we were devastated. The docs told us what type of cancer they thought she had but were not certain. This uncertainty gave us hope that maybe it wasn't the worst kind. The only way to find out was to treat it by shrinking it, surgery and then pathology. If we didn't have ins I'm not sure we could treat her knowing her chances are slim. But now we are going for it and hoping for the best. The people at HP on the phone have been incredibly kind. One representative even shared her story with me about when her dog got cancer and how difficult it was. They are covering everything and wishing us the best. This is my first experience with pet ins and I will recommend HP to all my friends and family. Thank you HP, for the comfort, the peace of mind and for making Maggy's future hopeful.

I recently adopted a cat and decided to insure her. I chose Embrace based on online reviews, plus they have a great wellness plan, which I purchased. I took my new cat to the vet for her vaccines and submitted the claim last Thursday via fax. I received an email that the fax was received and that I would hear something in 5-10 business days. It's now Monday and I just received an email that my reimbursement check is coming to me today. I'm impressed with the level of communication and the timeliness of communication. Already glad I decided to go with Embrace.