HAPPY CUSTOMER
I HAVE HAD TRUPANION FOR ABOUT 2 YEARS NOW AND THIS YEAR IS THE FIRST I HAVE REALLY NEEDED IT. MY sHIH TZU "ULI" SUDDENLY COLLAPSED. AFTER ALL IS SAID AND DONE TRUPANION FAILED TO TELL ME ABOUT HOW THE DEDUCTIBLE REALLY WORKED. THEN I CALLED AND TALKED TO A VERY NICE AND VERY INFORMATIVE REPRESENTIVE. SHE HELPED ME WITH OTHER OPTIONS THAT WAS AVAILABLE FOR THE DEDUCTIBLES, I AM HAPPY WITH THE OVER ALL RESULT AND DEFINITELY WOULD RECOMMEND TRUPANION TO OTHER DOG AND CAT OWNERS.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Shih Tzu
- AGE OF PET: 1 - 8
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Increasingly Poor Service
Every claim that I submit it seems like I automatically get the "apology email" saying that "it is not like us" and "we don't normally take this long". It is becoming clear that you do normally take this long and you take advantage of your customers.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Bernese Mountain Dog
- AGE OF PET: 1 - 8
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Insurance for a 130 lb Newfoundland
Remember to submit insurance claims before their expiration date! I held back several to send at once and lost one dute to expiration.
- INSURER:
ASPCA
- POSTED: 08/29/2017
- BY:
- BREED: Newfoundland
- AGE OF PET: 1 - 8
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Age 10 months Female German Shorthair Pointer
Multiple urinary tract infections
- INSURER:
24PetWatch
- POSTED: 08/29/2017
- BY:
- BREED: German Shorthaired Pointer
- AGE OF PET: Under a year
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care for Raisin
I have 2 pets each with a different pet insurance---Trupanion is by far the fastest to process a claim and always there to answer questions should I have any. and---I get my reimbursement in very good time. thank you
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Dachshund
- AGE OF PET: 1 - 8
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Wonderful staff
After getting two dogs I made a spreadsheet of pet health insurance companies. After comparing coverage, and talking to various companies, I felt very comfortable going with Embrace. And my gut was correct...we had a rather large claim due to ingestion of a foreign object requiring surgery. The claim was handled very quickly and fairly. I recommend all of my new pet owner friends to get pet health insurance from Embrace; I'm so glad I went with them.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: 1 - 8
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Very responsive
We filed our first claims for our 3 year old Chocolate Lab January 2012. The claims department responded quickly and accurately.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 1 - 8
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Re: My pom
It took about 3 month to get money from aspca. They claimed that pet hospital wasnt sending them proper paperwork, pet hospital said that they did. Dont know whom to blaim, eather way - communication wasnt clear, and until i called both of them twice to confirm the nuinces, i didnt get check in mail which took only couple days after aspca confirmed receipt of documents . Other then that, am satisfied with aspca
- INSURER:
ASPCA
- POSTED: 08/29/2017
- BY:
- BREED: Pomeranian
- AGE OF PET: 1 - 8
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Great service, great insurer
We got our Lab/Pyrenees mix (Macaroni) when she was 2 months old. When she wasn't even 2 years old, we learned she had congenital kidney failure, and a rare muscular disease called masticatory myositis. Trupanion has been essential in the level of care we are able to provide Macaroni. The customer service is excellent each time we call, and payment is prompt. Macaroni's health is unfortunately going downhill again, but because of Trupanion, we are going to do all we can so she'll be happy and as healthy as can be.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: Under a year
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very good
fast,and reasonably fair, although I wish that they paid for the Vet visit/ exam to administer the treatment as it was all the same thing/at the same time
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 1 - 8
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