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I was not sure what to expect when I enrolled both of my dogs with Pet insurance. I was told by a family member that Pets Best was the agency to go with. They were fast, efficient, personable, and got your claims processed in a timely manner. What a surprise! It was stressful enough to take my dog to the vet for an accidental illness but to work with a company that is so efficient and gets the job done was a breath of fresh air. I received an email the very next day of faxing my claim which noted that my claim was being processed and that a refund would be issued in 10 days. However, this claim took less than a week to process and my refund is on the way in 5-7 days. I would recommend signing up for direct deposit which I will do. Pets Best is amazing and they get the job done. I would recommend this company to anyone who is looking for Pet insurance. I am greatly satisfied with the service!

Took my cat Andy to the emergency vets, and they did many tests on him and kept him overnight to due a utrasound the next day. They found that he had pancreatitis. Of course, the bill was high, but i kept saying in the back of my mind, thank God, I had insurance. I filed a claim and in 4 days the claim was accepted. Never in my life had I had such a pleasant experience with a insurance company. Thank you for the fast service in this time of worrying about the health of my baby. I will be telling all my friends and family about this wonderful company

It was a very easy claim to make. The vet office handled everything. Because of the insurance we were able to afford the tests and treatment needed for our puppy

It was a very easy claim to make. The vet office handled everything. Because of the insurance we were able to afford the tests and treatment needed for our puppy

I never had pet insurance before but now have it for my golden retrievers. All I can say is this company has been phenomenal! I have made claims on both dogs and the service is outstanding! Prompt and just as it should be.

I submitted my claim on Monday, it's now Wednesday and I just received an email saying my claim has been processed and I should get reimbursed tomorrow. Talk about Fast service! I haven't had any problems with submitting my claims. They really do reimburse you in 7-10 days like they promised. Definitely recommend this company :)

It couldn't be easier. All I did was take my pet to the vet, told them I was insured by Trupanion, signed and faxed them over a new claim, and the rest was done by them. I received quick emails updating me on the process and received 90% of my costs covered. Grade A insurance. Will always recommend.

It couldn't be easier. All I did was take my pet to the vet, told them I was insured by Trupanion, signed and faxed them over a new claim, and the rest was done by them. I received quick emails updating me on the process and received 90% of my costs covered. Grade A insurance. Will always recommend.

I signed up with Trupanion for both dog and cat insurance, and was assisted by Stella Brockbank. She is so knowledgeable, and directed me in selecting the most appropriate plan for each pet. Thank you Stella for helping me with such an important decision..it was a pleasure dealing with you!

I signed up with Trupanion for both dog and cat insurance, and was assisted by Stella Brockbank. She is so knowledgeable, and directed me in selecting the most appropriate plan for each pet. Thank you Stella for helping me with such an important decision..it was a pleasure dealing with you!