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Agent was clear and pleasant
Agent was clear and pleasant
Insurer: Trupanion
By:
Answered everything and more.
Answered everything and more.
Insurer: Trupanion
By:
Awesome Customer Service
The representative was very informative an explained everything to me and was very friendly. I work in Customer Service so I know how important it is to have someone that is so wonderful at there job.
Insurer: Trupanion
By:
Because Trupanion keeps their word.
Because Trupanion keeps their word...always reimburse immediately.... and always SO NICE...worth every penny??
Insurer: Trupanion
By:
We love Pets Best. Quick and easy Claims
Love our policy. We have had three claims so far and all were processed and paid out within two weeks. The app is user friendly. Super happy with our decision for full insurance including wellness
Insurer: Pets Best
By: Synaca
Horrible customer service
Horrible customer service. I submitted a claim a month and a half ago and they claim they’re waiting on vet info. I called my vet and they have heard nothing from the insurance, they even doubled checked and asked around the office. I’ve tried calling 3 times in the past week and have been on hold for 2+ hours. I’m over it. Stay away from this company.
Insurer: Pets Best
By: Emylee
BUYER BEWARE!
I had a Trupanion policy from 1/4/2018 through 2/25/2021 (38 months). (new paragraph) My girl Luna went suddenly and profoundly blind in both eyes at 7:30 pm on Feb. 4th 2021. The diagnosis by an ophthalmologist was “anterior uveitis OU with secondary glaucoma OU” (OU means both eyes) and because no secondary signs of anterior uveitis were found, it was deemed to be an acute, but severe, onset. In other words, there was no existing pre-condition. (new paragraph) The processing of my claim for Luna’s condition was the worst-ever claims experience in my life. Trupanion’s employees did not read—or outright ignored—the reports from my vets working on Luna’s case, fabricated false statements of existing pre-conditions, and did not answer my questions even when I sent them in a succinct, written form. (new paragraph) I considered appealing but after seeing what was required, it was ever so clear to me that this process is also rigged and that Trupanion would continue to insist they know more about Luna’s condition than her vets. (new paragraph) Cancelling my policy was the only action I could take to put an end to the injustice. After paying 38 months of premiums and having NEVER been paid a claim, it is just as though I have been robbed of the almost $1,100 that I paid in premiums and enrollment fees. (new paragraph) Buyer Beware! Trupanion’s tag line, “medical Insurance for the life of your pet” is a lie.
Insurer: Trupanion
By: Gail
very fast turn around from submittal to…
very fast turn around from submittal to reimbursement
Insurer: Pets Best
By: Paul McFee
The best
The best! Great coverage and payments done really fast
Insurer: Pets Best
By: Meline Akopyan