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Easy to use website
Easy to use website, rapid reimbursement for claims so far. I’ve only submitted claims for routine vaccinations at this point, and hope I don’t need to actually use the insurance, but I’m glad that we have the coverage. I researched several companies, and this seemed to be the best option. Happy with the choice so far.
Insurer: ASPCA
By: DS
No communication and lack of effort to move claim to closure.
In the process of filing my first claim with Trupanion. I submitted all of my records and bills about 2 weeks ago. They are quick to deny the claims that aren't eligible but are slow to process your possibly eligible claims and there is no communication about the status. I spoke with the representative via live chat who informed me that it can take 4-6 weeks to process a claim, they do not call the vet to obtain records because it is their 'busy season', and they do not send any communication to you about the status unless there is an issue. I called my vet to get the necessary records and it took all of 5 minutes where as I have no clue how long Trupanion has been waiting around and just delaying my claim. **The support team reached out to me after my review and assigned my claim to a specialist. The service thus far with the specialist has been great. I wish I had this experience from the beginning. Updated to 4 stars from 2.
Insurer: Trupanion
By: Andrew Nelson
We feel more secure with Pets Best…
We feel more secure with Pets Best knowing they will help us with our furry boys healthcare.
Insurer: Pets Best
By: Christina Garcia
Once again you have provided superior…
Once again you have provided superior help. My claim was submitted to you and you deposited the covered amount to my account within a week. I tell every Dog owner I meet about your excellent coverage an highly recommend you to everyone who loves their Dog. Human health care doesn't even come close to your service.
Insurer: Trupanion
By: Cody Coleman
Patti was very patient and able to…
Patti was very patient and able to answer all my questions. I'm very pleased with ASPCA Pet Health insurance.
Insurer: ASPCA
By: Patti Morgan
The website needs to be more stable and…
The website needs to be more stable and identify missing data better.
Insurer: ASPCA
By: Arthur and Raymond Castile
Just purchased so haven’t had to use…
Just purchased so haven’t had to use yet . The phone process was easy and the customer service person was super. Ice and informative
Insurer: Prudent Pet
By: Barbara
Everyone there is wonderful
Everyone there is wonderful, understands pets, and extremely knowledgeable. I would use them again. Their claims were paid in a timely matter and explained to me. They are great if you want to keep your pet healthy.
Insurer: ASPCA
By: Robin Adams
ASPCA is great pet insurance
ASPCA is great pet insurance. I chose a mid of the line plan and am very happy with it. My pet just had FHO surgery and with the 90% ASPCA paid I was only responsible for $127. Love the option of being able to choose how much of a deductible I want to pay and the level of payment from them. Highly recommend.
Insurer: ASPCA
By: Carol Scheunemann
Claim was submitted and processed in less than 3 days helping us with a substantial vet invoice- great service!
Our 2 year old Bernese Mountain dog has had some ongoing health issues that started 11 months ago. She has seen many specialists, had a number of ultra sounds, medications, and scopes. We finally received a diagnosis and Trupanion has been there with us from the start. Trupanion has provided excellent customer service and has been there as our financial partner removing some of the stress as we navigated through a long and stressful process. Thank you for your guidance and support - we are so glad we have a Trupanion pet policy for our special girl!
Insurer: Trupanion
By: Nancy