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Trupanion has supported our two senior dogs through some really tough times. Both of our dogs have required significant financial support and Trupanion has been there for us all the way!!! They also support us by covering 90% of medications for our old dogs. They take a lot of meds. Honestly, one of our dogs would not be alive without the help of Trupanion. We have been 100% satisfied with them on all fronts. Customer service and coverage. We will always have Trupanion as our insurance provider.

Trupanion has supported our two senior dogs through some really tough times. Both of our dogs have required significant financial support and Trupanion has been there for us all the way!!! They also support us by covering 90% of medications for our old dogs. They take a lot of meds. Honestly, one of our dogs would not be alive without the help of Trupanion. We have been 100% satisfied with them on all fronts. Customer service and coverage. We will always have Trupanion as our insurance provider.

I will say that Embrace has an EXCELLENT customer service team. I have called about a dozen times and have only gotten one person who was not as bubbly and friendly as an over-caffeinated Starbucks barista. They have always been prompt about processing wellness claims for me. But recently my dog needed exploratory abdominal surgery and then a GI biopsy. She was diagnosed with tapeworms around the same time, too. After the surgery, she had a few minor complications and her total vet bills reached about $1300-$1400. It has taken Embrace over a MONTH to even process her claims, and they incorrectly processed the claim with her surgery on it (~$1000). I incorrectly submitted the claim by including two different invoices on the same claim, but after at least 5 calls to check on claim statuses, no one told me that only one invoice could be approved per claim. I figured that out myself after her claim for the surgery and tapeworm treatment was approved for $90 (which was only the tapeworm treatment). It has been a month since I sent these documents in, and I had to call again to get them to work on the claim for her surgery. I really wanted to love Embrace, and until now I did, but I feel like I've had to pester and push them every step of the way in this process. Their customer service team is always polite and appears to be helpful, but 33 days later, I'm still waiting for my dog's surgery claim to be covered--actually, just REVIEWED. I've enjoyed working with them in the past for wellness claims, but when I really needed them, they left me out to dry.

When my 8 year old Wheaten started showing signs of a nasal tumor and then started having seizures, I was consumed with worry. I'm so grateful that I didn't have to also worry about how I'd pay for his vet bills. It was a huge comfort to know that I could allow his vet to do whatever was necessary to get my fur-kid healthy again. I'm happy to report that not only is Murphy healthy and happy, but Embrace covered our claims with no questions. I recommend pet insurance to everybody now!

Vpi was happy to take my money but when it came to paying reimbursement that's another thing. Denied my claim because she had diarrhea year and a half before?! I could spend hours attempting to have them review my claim... Or i could save my $50 a month... I chose to save my money..

I met a lady at a dog park who raved about how thrilled she was with Trupanion. I had very disappointing experience with another company but decided to give it a try. I'm so grateful that I did. When my rottie Molly was less than a year old, she injured her hock. Trupanion has been better than I could imagine in covering her care, including x-rays, MRI, bone scan and artheroscopic surgery. All of her care has been covered, including maintenance of gabapentin, pain meds and adequan. I'm so glad I took that woman's recommendation because it's worth every penny paid in premiums and more. All claims have been handled in a reasonable time. I can think of ONLY good things to say regarding Trupanion.

I met a lady at a dog park who raved about how thrilled she was with Trupanion. I had very disappointing experience with another company but decided to give it a try. I'm so grateful that I did. When my rottie Molly was less than a year old, she injured her hock. Trupanion has been better than I could imagine in covering her care, including x-rays, MRI, bone scan and artheroscopic surgery. All of her care has been covered, including maintenance of gabapentin, pain meds and adequan. I'm so glad I took that woman's recommendation because it's worth every penny paid in premiums and more. All claims have been handled in a reasonable time. I can think of ONLY good things to say regarding Trupanion.

Excellent from first contact while applying to having claims explanation and processing. Payments processed and received quickly.

Excellent from first contact while applying to having claims explanation and processing. Payments processed and received quickly.

Claims are always processed promptly.