Good, Fast, Simple Claim Proce…
good, fast, simple claim process for me. We will raise our cats health insurance up to more level in June 2017 when the old policy due. Thank you very much and appreciate.
- INSURER:
Pets Best
- POSTED: 01/12/2017
- BY: Yung
- BREED: Domestic Shorthair
- AGE OF PET:
Did you find this review helpful?
Yes
No
It Took A While To See The Ben…
It took a while to see the benefits of having Pets Best but lately its been wonderful to have the insurance and having claims paid. It"s a big relief!"
- INSURER:
Pets Best
- POSTED: 01/12/2017
- BY: Michael
- BREED: Golden Retriever
- AGE OF PET:
Did you find this review helpful?
Yes
No
Pets Best Could Not Of Been An…
Pets Best could not of been any quicker with my reimbursement of my 2 year old Great Danes surgery. I was notified step by step on where they were in the process and it took less then a week to get my check in the mail. VERY SURPRISED on how quick, easy, and COMPLETELY satisfied that I was with Pets Best Insurance. Thank you for making an already stressful situation with my pet going thru surgery as painless as possible. I took care of my pet and you took total charge of the insurance. VERY, VERY SATISFIED CUSTOMER.
- INSURER:
Pets Best
- POSTED: 01/12/2017
- BY: Kelly
- BREED: Great Dane
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Always Friendly And Cooperativ…
Always friendly and cooperative when I call. Like the email confirmations you received my claims, and the response to them.
- INSURER:
Pets Best
- POSTED: 01/12/2017
- BY: Gwen
- BREED: Portugese Water Dog
- AGE OF PET:
Did you find this review helpful?
Yes
No
Thankful That I Have Continued…
Thankful that I have continued coverage to treat my dogs encephalitis as treatment is long term.
- INSURER:
Pets Best
- POSTED: 01/12/2017
- BY: Mara
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
It Was Easy To Send In My Clai…
It was easy to send in my claim and it didnt take long to get the claim processed. I felt the description of what was paid (as compared to not paid) was fair and well documented. A wonderful experience overall! "
- INSURER:
Pets Best
- POSTED: 01/12/2017
- BY: Carrie
- BREED: Unknown / Mixed
- AGE OF PET:
Did you find this review helpful?
Yes
No
New customer - very pleased!
After comparing 7 pet insurance plans, I selected Embrace due to the numerous options allowed in devising my plan coverage and associated cost. Within days of signing up, I took my 2 cats for a semi-annual wellness checkup and submitted the claims. The claims for both cats were handled quickly and the full amounts were covered. So far, I am very pleased. P.S. Embrace has a fabulous website as well!
- INSURER:
Embrace
- POSTED: 01/11/2017
- BY: Sheri
- BREED: Domestic Shorthair
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
beware
I am only 3 weeks into my Petsbest coverage for my 2 pets and so far, at every single turn, there seems to be either problems of incompetence with in the claims department or deliberate tactics to misinterpret vet notes.... i.e., on my clinic's legal medical records ( on clinic letterhead), my vet wrote of specific procedures. The vet basically wrote what procedures were performed for which body parts ( dated, and again, on clinic letter head), the claims department requested more medical records because the procedure " performed" could have been at other vets. Really? Even if it was on my vet clinic's letterhead?They keep asking for medical records when they already have ALL OF them FOR THE PAST 2 YEARS. I have asked them to e-mail me all the medical records they have on file so I can e-,mail what they sent me back to them when they ask for records again.
I understand that people with negative reviews tend to write reviews more often than people with positive reviews. I also understand that not every single employee is perfectly trained and competant but.. let me provide this piece of information which I think illustrates how sophomoric their system is.
As a rule, there is only one policy # for a policy holder ( i.e. pet guardian). I have 2 pets. They both have the same policy #. All e-mails I have received only show that one policy # without the pet's name. When I am asked to call the company for more medical records, I am asked by the representatives which pet I am calling about, my response is " I don't know, you'll have to tell me as your e-mail does not specify."
It's 2017. There is no excuse for this kind of systemic confusion... unless they want to purposely confuse the policy holder and run him ragged.
Let's put it this way: Should your whole family have the same social security #? the same drivers license # even if there is more than one driver? etc...
Im addition, no e-mails are ever signed so one never knows if the person writing back is the same person one spoke with on the phone/communicated via e-mail or someone else who just saw that an e-mail need to be answered and did as such, perhaps not knowing about the entire situation.
- INSURER:
Pets Best
- POSTED: 01/11/2017
- BY: j
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Courteous people good Insurance
Each time I have sent in a claim I have received swift acknowledgement and fast service as well as informative explanations. Thank you.
- INSURER:
ASPCA
- POSTED: 01/11/2017
- BY: Alice
- BREED: American Shorthair
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
amazing
Embrace has been a lifesaver for my dog's heart condition and frequent trips to emergency vet. Love Embrace
- INSURER:
Embrace
- POSTED: 01/11/2017
- BY: Emily
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No