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Pet parents across the U.S. and Canada have left over 209,371 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Used to be something different/better
Nationwide used to be amazing- I had heard horror stories of pet insurance from clients (used to work at a vet practice) so I was nervous to get it, but I signed up my Irish Wolfhound as a puppy. It was great. He was on the Wellness Plus which was a $250/annual deductible with up to 90% back. I never had any issues submitting claims/getting money back. Now, three years later, it's like a totally different company. Claims take forever- I'd say at least 1/2 of my claims are denied and I have to resubmit just to have them approved that time (doubling my wait times for reimbursement)- customer service has really gone downhill and while they claim to not raise your rates due to illness, my wolfhound went from like $85/month the first year to $125/month the next year and we're at a whopping $145/month on year three. When I asked why he's gone up so much, no one would tell me. I would've respected them much more if they said he had "x" happen so that had to raise rates, but they just give the same line of "well, prices fluctuate based on market" etc. Of course now I can't take him off because he would have a pre-existing condition with any other insurance, so I'm stuck. To give you some idea of what it's like to enroll a new pet with this new Nationwide, I tried to get my newly adopted mastiff onto their wellness plus plan about 6 months ago (he is 2 years old) and he was denied due to 'pre-existing condition'. I was shocked & asked to speak to someone, as he doesn't have any medical issues to my knowledge, as his owner. Well he was denied for, and I cannot believe it either... ache. My dog has chin acne because of how heavy his head is and the little hairs on his chin get impacted sometimes... which isn't uncommon with this breed and is not a 'medical condition'. I asked to speak to a vet on staff or have my vet call in to speak to someone to explain, as this had to just be some misunderstanding and was shut down. I was shocked. Just beware with Nationwide now. It used to be such a good company but it has changed a lot.
Insurer: Nationwide
By: Sarah
Easy to submit claims and quick response.
Once I got around to setting up our account, everything went smoothly. Quick response and processing of our claims.
Insurer: Nationwide
By: Elizabeth
Very informative and made easy to apply.
Very informative and made easy to apply.
Insurer: Spot
By: Juan
Pets Plus Us
Friendly staff and great service
Insurer: Pets Plus Us
By: Beata
Filing claims is as easy as they said it would be!
Shopped around quite awhile for pet insurance. I actually have two large dogs. The other pet insurance companies were either to expensive or only covered at 70 or 80 percent. Have not had any problems with Hartville Pet Ins. If you need pet ins. shop around an I think you will go with Hartville .
Insurer: Hartville
By: Robert
GRATEFUL!
Firstly, if you're pondering "should I get pet insurance?" my answer to you is a resounding "YES". After we spent thousands on our Golden Retriever who died of a Melanoma cancer, for this dog (who's now 11) it was a done deal in my mind. IF you can insure as a pup, best rates for you but again, DO it regardless and NO, I don't work for Trupanion. Our dog, Bryce, had bouts of colitis for years, and a new vet I decided to see decided to do an Ultrasound. The tests unfortunately showed 50% liver failure (with colitis as well) and Trupanion paid out 90% of a $700.00+ claim. He's on special kibble, a low-fat diet and hoping by next month, when he's checked again, progress. Again. BUY PET INSURANCE - it's insurance for YOUR wallet and bank account too. BELIEVE me it is.
Insurer: Trupanion
By: Valerie
Great service, but extremely expensive!
I've had excellent customer service from nationwide vet insurance, however I was very unhappy with the major increase in premiums and because of that, may cancel my policy.
Insurer: Nationwide
By: Kristine
Excellent
The ease of submitting a claim is great! I am hoping that we have finally discovered the root of Princess' skin allergy and your service has made it easy to deal with the expense of taking care of her. I have recommended Nationwide Pet Insurance to anyone who asks!
Insurer: Nationwide
By: Sandra
Prudent pet is the best
Prudent pet is the best! All your pet's needs are met including wellness for only 10.00 more a month!
Insurer: Prudent Pet
By: Suzanne
Trupanion is amazing and would recommend to anyone!!
I have had Trupanion for my pup since he was just a few months old and he is now almost 8. Trupanion is so easy to work with and incredibly fast to respond, usually within one day and then the check is in the mail! It's that easy! I never thought pet insurance could be such a breeze! Way easier than human insurance, that's for sure. Thanks Trupanion!! 😊
Insurer: Trupanion
By: Michelle