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My son left dark chocolate brownies on his bed when he got up to go to the bathroom. Our puppy was nowhere insight. My son returned from the bathroom to find puppy eating her 4th brownie! The emergency vet said she had to be seen because she is only 15 pounds and probably ate 4-5 ounces of chocolate. The vet did a wonderful job saving our puppy and Trupanion's team went above and beyond to process and approve the claim before treatment was administered so the vet would treat our puppy. The vet's billing practices were difficult to deal with, but thanks to TruPanion all is well! I am so, so, so thankful for TruPanion. They saved our puppy!

I was a previous customer of ASPCA when they were utilizing the "per incident" model. I was constantly frustrated, as reimbursements were based on U&C, which as anyone who has ever worked in the medical professional will tell you, is neither reasonable nor customary. I never knew what I could expect for reimbursement. But... THINGS HAVE CHANGED! When my dog passed away at the end of 2016, I was under the old design. When I adopted my two new dogs (a bulldog and a boerboel), I decided to consider ASPCA despite my difficult experiences in the past. I was elated to find out they had moved to a completely new model. For most plans, you are given a simple annual coverage amount, and all reimbursements are based on the BILLED amount, not U&C! Now, I can happily trust that I know exactly how much I will get reimbursed. This has increased my trust in the plan tremendously. Additionally, they shortened the waiting period for preexisting conditions, and the added simplicity of the plans means most of my claims have gotten paid in 48 hours or less! All this, and my rates are about the same as they were under the old system. Suffice it to say, I have gone from being a reluctant and skeptical customer to being a delighted one. Thank you ASPCA for listening to your clients and meeting their needs. I couldn't be happier.

Embrace is always reliable with respect to claims. Their customer service reps are quick to answer questions and provide clear answers. I have been very happy with my plan for the past couple years. Thank you Embrace!

Our dog Teagan has heart and lung problems that require expensive monthly medications and tests. ASPCA pet insurance has covered every claim quickly and efficiently. I recommend this pet insurance to everyone I know.

Every year since inception there has been a price increase and this year it went up over 30%. Its for a healthy cat that has never used the insurance. We decided to save the monthly premium ourselves. We cannot comment on the plan as we never used it. It seems very unfair for a pets health insurance to cost 1/2 as much as our own.. The premium started off at $28 3 years ago, and is currently jumped to $42 with near a $1000.00 deductible. Someone needs to govern these policies a little closer.

Every year since inception there has been a price increase and this year it went up over 30%. Its for a healthy cat that has never used the insurance. We decided to save the monthly premium ourselves. We cannot comment on the plan as we never used it. It seems very unfair for a pets health insurance to cost 1/2 as much as our own.. The premium started off at $28 3 years ago, and is currently jumped to $42 with near a $1000.00 deductible. Someone needs to govern these policies a little closer.

I have always had a good experience with the staff at Trupanion and they are very timely in the payment of covered expenses.

very helpful, efficient agent

Feel the turnaround is a bit slow. Trupanion said they had t received information from emergency hospital and hospital said they hadn't been contacted. Somewhat frustrating for sure. Hopefully this will be resolved very soon.

I believe Patrick was the rep with whom I spoke. He was super friendly, attentive, resolved my issue quickly, and I could tell was genuine in the care he provided me. Your customer service is one of the main reason I continue to stay with your business!