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Surgery Claim
I have had Healthy Paws Pet Insurance for many years covering several pets. My dog Ziggy recently had surgery to repair a knee ligament tear. I can't say enough about their coverage, efficiency, and caring. They are the best and I would recommend them highly to anyone seeking coverage for their pet. I have never had a problem of any kind with Healthy Paws
Insurer: Healthy Paws
By: Gary
I Highly Recommend Healthy Paws Pet Insurance!
I have had my Black Labrador on Healthy Paws Pet Insurance since she was two years old. Though she was extremely healthy, I purchased the insurance because labs are active and have accidents. Five years went by until I needed to use the policy. My dog was diagnosed with Cushing’s Disease and the meds are rather expensive. Healthy Paws paid 80% of the cost of the blood tests and the medicine after I satisfied the $250 deductible. Then, this year, my dog tore ligaments in her calcaneal tendon. Since the repair and treatment would cost over $6,000, I called Healthy Paws and asked if I needed a pre-approval. The representative told me that a pre-approval was not necessary and all I had to do was submit the vet invoices. As with other claims, Healthy Paws paid 80% of the surgery and treatment costs. It is easy to submit the invoices—I scan mine and use the website, but one can take a picture of the invoice using the Healthy Paws app to submit a claim as well. I am very thankful that I signed up my lab for Healthy Paws when she was younger. I shopped for policies when I was looking several years ago and Healthy Paws provided the best coverage for the price that fit my needs.
Insurer: Healthy Paws
By: Dan
Peace of Mind!
When we adopted Luna 4+ years ago, we were not sure should we take the insurance. Today I will yell from the mountaintops that this was the best decision I ever made! We love our little fur baby so much and having Trupanion coverage is so reassuring and comforting. We have complete peace of mind when making the best health decision for her. Thank you Trupanion for excellent customer service and support. We know we are doing the best for our little Luna!
Insurer: Trupanion
By: Allissa Letts
Worthwhile
Very good coverage, and fast. Definitely worth it for a senior pet, before problems arise. But it is expensive, and you can't sign up a pet older than 14.
Insurer: Trupanion
By: Linda Dickson
Yes I am giving Healthy Paws a bad…
Yes I am giving Healthy Paws a bad review. Several things: #1 probably my fault, I dropped my dogs to go to Nationwide for the dental. Then I found out that they would not accept one of my 2 dogs due to pancreatitis. So I added them back to Healthy Paws. The rate increased because I was insuring dogs at their current age. They did not honor the fact that they were gone for a matter of days. #2 They neglected to focus on the Vet invoice and just reimbursed for one dog. #3 For the past several years they keep holding me up by asking for vet records, one dog at a time. #4 Every time I submit glucosamine charges, it's always for Jackson. This time they got confused. The claims section states that they are waiting for more documents on Ami. They did not state what they needed. I submitted on 8/3. It's now 8/25 and I finally was able to reach them in their time zone. They stated Ami's name was missing on the Glucosamine receipt. IT IS NOT FOR AMI, JACKSON ONLY, AS ALWAYS. I have had Healthy Paws for 10 years now. They have gone down hill for the past several years. Oh, #5 all of a sudden my rate increased. I called and asked why. They answered that other dogs are using the insurance more. WHAT?? My pancreatitis dog has never used Healthy Paws for pancreatitis. My dogs go for wellness and dental which is not covered. They have used it for holistic and the emergency room for an extreme reaction to flea/tick shots. Pancreatitis dog is a rescue dog. We took her to the ER several times due to her, it looked like to us, freaking out. Healthy Paws gets their $228.10/mo on time through auto pay. I would expect the same on time reimbursement payment, which does not happen anymore.
Insurer: Healthy Paws
By: Nancy Lawhorn
Very difficult for them to obtain…
Very difficult for them to obtain information about the dogs. I had to do all the hunting and coordinate between them and the vets office. It is difficult to provide what they need for wellness benefits if not a vet office. For example, Petsmart does not commonly complete invoices.
Insurer: Embrace
By: Kaitlin Hendricks
Increased Renewal Rates after 1 year
Everything was great with this company until the yearly renewal came through. 1 year old English Bulldog. Just a couple minor claims. We have the best policy spot offered. Also we are retired so these increases are not easy for us. The monthly rate went from $118.78 to a whopping $156.91. I called them and the only thing they offered was to lower my coverages. We had Nationwide with our previous Bulldog, and had very few increases, and none this high. Just be aware that this can, and most likely will happen.
Insurer: Spot
By: Jim McAuliffe
Trupanion has been a lifesaver
Trupanion has been a lifesaver. Banjo had an emergency procedure done in the late hours of a Saturday night. The next day, a Sunday, Trupanion had a check in the mail to me covering $1200 of the $1600 bill. If only human health insurance was so good!
Insurer: Trupanion
By: Allen Brown
Alice was wonderful
Alice was wonderful, she was very nice and she answered all of my questions in detail. She explained the insurance policy and how everything worked. I would definitely recommend a friend.
Insurer: Prudent Pet
By: Gerrald McMurray
Happy that I chose Spoit
We bought Max home when he was 3 months. I did some research on pet insurance and went with SPOT in the same month. Had a good experience with them while shopping and they walked me over the policy and answered all my questions and did not push me at all. He started having allergies within 4 months and we had to take him to vet often for his medications. He also had some GI issues. I have filled all of my claims including prescription food and got good service with SPOT and got reimbursed for their part. I am able to afford and keep Max happy only because SPOT is supportive. Also when I contact their customer service, I get a good response and members are respectful and caring. I am happy that I chose SPOT. The only reason I gave 9 rating instead of 10 is the time for the claims to be processed. They do process within the said time and no delays so far but once we submit the claim, it just says processing and it is a waiting game. I wish we could have some updates so we know what is going on.
Insurer: Spot
By: Arti