My Golden Retriever, Annie Has…
My golden retriever, Annie has had ACL surgery and is now doing PT . Pets Best has been very quick to respond to claims and very helpful with clarification by phone. Thank you, PetsBest!
- INSURER:
Pets Best
- POSTED: 04/20/2017
- BY: Nancy
- BREED: Golden Retriever
- AGE OF PET:
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I feel that the turnaround time of my 2 outstanding claims is not acceptable.
I feel that the turnaround time of my 2 outstanding claims is not acceptable.However the representative I spoke with was very understanding and went over and above to get more information for me as to why they had not been paid yet. He should be commend
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Responsive and courteous service.
Responsive and courteous service. Thank you.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Carol
- BREED:
- AGE OF PET: Over 11 years
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When I File A Claim The Emails…
When I file a claim the emails, received, processing, check in the mail.
- INSURER:
Pets Best
- POSTED: 04/20/2017
- BY: Cecelia
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Knowledgeable, courteous and truly caring.
Knowledgeable, courteous and truly caring.
- INSURER:
Trupanion Canada
- POSTED: 04/20/2017
- BY: Kimberly
- BREED:
- AGE OF PET: Over 11 years
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I Would Love To Know How The C…
I would love to know how the claim process works and how it is determined on amounts to refund. I also did not do any calling which is why I out unresponsive but when I do call they are very good at answering and getting back to me.
- INSURER:
Pets Best
- POSTED: 04/20/2017
- BY: Christina
- BREED: Unknown / Mixed
- AGE OF PET: 7 - 10
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Trupanion is incredibly patient with me and all of my questions.
Trupanion is incredibly patient with me and all of my questions. I'm confident that they will help me get through some trauma with my pup and I appreciate them immensely for that.
- INSURER:
Trupanion Canada
- POSTED: 04/20/2017
- BY: Kurchi
- BREED:
- AGE OF PET: Over 11 years
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Courteous efficient and knowledgable.
Courteous efficient and knowledgable. Thx.
- INSURER:
Trupanion Canada
- POSTED: 04/20/2017
- BY: Monica
- BREED:
- AGE OF PET: 7 - 10
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It has taken almost two months to acknowledge my claim, and then the question you asked was "has Carl had any other vets in 2012 and 2013.
It has taken almost two months to acknowledge my claim, and then the question you asked was "has Carl had any other vets in 2012 and 2013. It's 2017... You know that Carl has not seen another vet. What is your reason for the stupid question. I pay a f
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Lack of communication is a real problem.
Lack of communication is a real problem. I submitted a claim a month ago and have heard nothing no response no update from Trupanion and no payment. I think you need to do better on your communication. If things are pending if you don't have what you need you need to let us know.
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