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Awesome customer service!!!All claims paid in a timely manner!!

Awesome customer service!!!All claims paid in a timely manner!!

We've had embrace for our Labrador Retriever Dante for three years now. He had a partial knee ligament tear and was receiving acupuncture treatments for about a year until it became too aggravated and had to have knee surgery. Embrace covered 80% of the treatments and the surgery. All claims have been approved and paid rather quickly. We are very glad we made the decision to insure our fur baby early on.

I cannot say enough about the compassion and empathy I received from Healthypaws during my beloved dogs recent illness. The Sunday before Easter he had been regurgitating all day by evening we took him to animal critical care where he was xrayed and it was thought he had swallowed something which was blocking the outflow duct of his stomach. He was very sick and dehydrated. We were told to have him Xrayed the next day by our vet. He was and she immediately performed surgery only to find out he had thickening of his GI tract which would not allow anything to pass through thus the regurgitating. I was devastated and so afraid I couldn't financially provide him with the care he needed. The bill from the critical care was 1200+ dollars and my vet was 2700+. Healthypaws to the rescue. They paid all but about 500.00 of that 4000.00 and very quickly. One claim was even processed the same day. I thought I was going to lose him, but with prayer and the kindness of my vet, who allowed us time to pay on balances incurred after the first, he is on the mend. He is only 6 and I was not ready to lose him. I implore anyone who has fur babies to purchase quality pet insurance for that peace of mind. The small monthly premium is well worth it. I had another pet insurance prior to Healthypaws, but I will be a customer for life.

After losing a young Doodle to sudden massive liver failure, left with nothing but a huge bill to pay, we decided to sign up with Embrace when we got our next Doodle. We have not regretted it once. Embrace has always processed our claims quickly and fairly, and we have great peace of mind knowing that in the unfortunate event we are left with huge vet bills, we won't have to cover them on our own. Thank you Embrace.

This was my first claim in the nearly 2 years I have been with Embrace. It seemed as though the people I spoke with didn't really know what was going on with my claim. The website provided little information other than Embrace was waiting for additional information. However, when I spoke with one of the representatives, I was told the additional information had already been received and they would be processing my claim. That did not happen until my last call when I asked to speak with a manager and she made sure it got done. Thank you Jessica. I like to give people a second chance which is why I would recommend Embrace. Hopefully, I won't have another reason to file a claim, but if I do, I hope they will be a bit more responsive and resolve issues quickly.

Help, kind and very supportive.

I have to say I'm disappointed, I had an absolute horrible experience with this company. I don't get how some people get their pets medical bills covered and other don't. I was told by a vet to use trupanion because they are the best, well I was given a monthly sign up for my first month free and I was told I was absolutely cover no matter what. well I waited for the email to come through and when it didn't and I called it was too late and my puppy wasn't covered like they promised. I had to pay 4000 up front. so I thought that maybe it was a mistake somewhere I guess we will still get the insurance and wait the month. we did and have been paying monthly since. my dog had to get X-rays and medication and once again not covered. I didi the math and if I didn't pay trupanion and saved the money it would have paid for the bills. don't trust anyone who works at trupanion most of the people that answer the calls don't know what is going on. I have decided to cancel before I lose any more of my hard working money

My cat Queen went through Fatty Liver Disease at only 3 years old. In order to get to that diagnoses she was at the emergency vet for almost a week, had a feeding tube inserted, two plasma transfusions, ultrasounds & x-rays and was on multiple medications. Racking up vet bills totaling almost $8,000. Healthy Paws worked with my vet directly to pay her bills upfront as the cost as so great. They even emailed me personally to check on her. Overall amazing and seamless service during a tough time. I would recommend Healthy Paws Pet Insurance 100%!

Healthy Paws provides an amazing service for pet owners. With 3 tiers of coverage to choose from (different coverage percentages and annual deductibles that correspond to different monthly rates), the plans are very flexible. They also cover a wide range of health issues and services - in my review, I found very little fine print about what isn't covered. Having recently used Healthy Paws for expenses related to an accident, I can say first-hand how essential it is for your pet insurance provider to offer low-stress claims processing. Their mobile app makes it ridiculously easy to submit a claim. No need to deal with paper, forms or even discuss the insurance with your vet. Simply scan a photo of your receipt through the app and hit "Submit." Within a few days, the claim is processed (status updates are available through the app), and the check is not far behind. Best of all, even though you're doing all of this through an app, you learn that there are actual human beings on the other end who genuinely care about the well-being of your pet. They check in via email, and there really is a person there - not a robot. Bravo Healthy Paws!