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April was fabulous and very caring. She shared about her own pets aging and how difficult it is. She was empathetic and I really felt like she was 'there' for me. I am a professional pet sitter for 15 years and always recommend Trupanion as the go to c

It's a blessing to know our pets are covered as we are!

Ashley was extremely helpful and answered all my questions. Very friendly yet approachable.

Please be more specific about why claims are denied

I have already recommended Trupanion to many

They refuse to cover the tooth extraction. Their reason: preexisting condition caused tooth problem. Not true

About 3 months ago our yellow lab Max started limping. We kept watching it hoping that it what ever was causing the limp would eventually go away. It didn't. We took him into our Vet and sure enough he had tore his cruciate ligament in his back left leg and would need surgery. Without the surgery he would most likely develop arthritis and would continue to be more painful. Of course we want to do what ever we have to take care of our baby. We told our Vet that we wanted to do the surgery and were given an estimate of 5,000.00. There was no way we would be able to afford that. We had insured him through Healthy Paws Pet Insurance last year. I called them and told them what was going on and thank heaven it was covered. We thought that we would have to come up with the whole amount and then be reimbursed. Which was still going to be really hard. Then the rep at Healthy Paws told me that they can do a direct pay to the Vet we just had to send them the estimate in enough time before the surgery to get everything approved. What we thought was going to cost us 5,000.00 ended up costing 500.00. We cannot be more greatful to Healthy Paws. Max is now well on his way to recovery and getting back to his normal playful self. I don't know what we would have done without them.

I recently started using Healthy Paws and shortly after getting the policy, our dog needed a major surgery. I was so happy with the process for filing a claim and the speed at which everything was taken care of. No questions asked - I just submitted the documents online and within a few days I had an email back with details and the answer that the surgery and all the follow-up appointments were covered. I had the check in the mail within another week or so. And I even got a follow-up email from them asking me how our dog was doing! Overall, super impressed by how quick and easy everything was and how great their customer service team is.

Awesome customer service!!!All claims paid in a timely manner!!

Awesome customer service!!!All claims paid in a timely manner!!