Taylor was very polite and efficient.
Taylor was very polite and efficient. He processed my concern to the best of his ability without the necessary staff as it was after office hours. The concern was addressed and has been corrected.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Maryn
- BREED:
- AGE OF PET:
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Trupanion is wasting time trying to gather information from every vet I've ever used.
Trupanion is wasting time trying to gather information from every vet I've ever used. It clearly states on the claim form the vets used for this particular pet.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Francine
- BREED: Mixed Breed Cat
- AGE OF PET:
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Twice in the last 6 weeks a claim has been opened for my male westie that I did not submit.
Twice in the last 6 weeks a claim has been opened for my male westie that I did not submit. I had submitted two claims for my female westie that were for her chronic allergies. Someone at Trupanion apparently saw my males info and opened a claim. The f
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Kathy
- BREED:
- AGE OF PET:
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The claims process needs streamlining.
The claims process needs streamlining. Also, there was a link that was not working. I do not think it is compatible with all browsers or maybe it just does not work smoothly yet.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Sara
- BREED:
- AGE OF PET: 0 - 3
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I only got one email stating that my pets insurance was about to be cut off for missed payment.
I only got one email stating that my pets insurance was about to be cut off for missed payment. ( I'd just received a new debit card due to fraudulent behavior and didn't realize the payment was taken out of it. I thought it was simply deleted from my che
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Leslie
- BREED:
- AGE OF PET:
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All calls were answered in a courteous and informative manner.
All calls were answered in a courteous and informative manner. All questions were resolved. I would highly recommend Trupanion.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Cynthia
- BREED:
- AGE OF PET:
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When I first signed up I specifically asked the person how often they increased rates to which they replied not often and if they did it wouldn't be by much.
When I first signed up I specifically asked the person how often they increased rates to which they replied not often and if they did it wouldn't be by much. My rate went from $58 to $70 within 2 years. That is a substantial rise and not acceptable.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Janice
- BREED:
- AGE OF PET: Over 11 years
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You will need to prove that you won't hassle me for the same issues a third time.
You will need to prove that you won't hassle me for the same issues a third time.
- INSURER:
Trupanion
- POSTED: 04/20/2017
- BY: Julie
- BREED:
- AGE OF PET:
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The resolution is being reviewed.
The resolution is being reviewed.
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The Repersentative Was very helpful and caring.
The Repersentative Was very helpful and caring. Lovely!!
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