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The condition of a laceration with poor healing or in Sophie"s case due to low platelets. Several months ago Sophie was treated for complications of platelets which resulted in rectal and lower bowel bleeding also due to platelets. When I took Sophie to Boca Vet, Dr Hack said that her lesion was not healing quickly enough, and she recommended suturing the wound to aid in her poor healing. I had just paid $1,000 to cover her deductible for poor healing.[platelets] This cut on her back was not healing properly and that's why a scratch needed closure. I didn't have another $1,000 to cover another deductible for the same underlying cause. Now I cant get the VET to explain what I've said is correct but I am not wrong. I've been a physician since 1976 so I know the function of platelets. I will find another Vet but whether I get a new insurance company will depend on if you get another hematologist to analyze what I*'m saying. If Sophie's cut was fresh and not compounded by poor healing, then I would agree that this was an unrelated occurrence. That was not the clinical situation in this case and I fault Dr Hect for not stating the clinical, hematological truth. If you will reconsider the coverage I will take her to Coral Springs Hospital for revaluation..I await your revaluation. Thank you.

Still waiting on resolution of a claim submitted weeks ago.

She was not very friendly

I have cancelled my policy because your company always finds a reason to reject my claim. Because my dog was diagnosed with hip dysplasia 3 years ago, you will not honor any claims about that forever.

Excellent service! Thank you!..

Your premiums are to high and you take to long to process claims. If a client has 3 or more claims you should give a discount to that client

It is always a pleasure interacting with a representative from trupanion

I have had nothing but excellent service from Trupanion and tell everyone, including strangers, to get insurance through you.

The only problem I have is the steep rise in premium prices. I think it is extreme. I have changed to have a $100.00 deductible to keep monthly payments lower. if the price continues to rise, I will be looking for a new company.

I never had a problem before. This time the claims dept. is still waiting for information from a vet that closed 10 years ago!And I told them that long ago! Also said they needed invoices that I sent with the original claims! The supervisor was not available to speak to me and she never did return my phone call. What is going on over there? I have numerous pets insured and always recommended Trupanion-I really hesitate to now.