Still waiting on claim approval--submitted 4/20
Still waiting on claim approval--submitted 4/20
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It was helpful to use the preapproval process when not an immediate emergency.
It was helpful to use the preapproval process when not an immediate emergency. Very good response time and friendly helpful reps on phone.
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The customer service is always helpful and very friendly and I'm very happy
The customer service is always helpful and very friendly and I'm very happy
- INSURER:
Trupanion Canada
- POSTED: 05/12/2017
- BY: Salina
- BREED:
- AGE OF PET: 7 - 10
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Pleasant, up beat and knowledgeable.
Pleasant, up beat and knowledgeable. A pleasure!
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Always a wonder company to deal with
Always a wonder company to deal with
- INSURER:
Trupanion Canada
- POSTED: 05/12/2017
- BY: Lauren
- BREED:
- AGE OF PET: Over 11 years
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Your online submission of claims is not very good.
Your online submission of claims is not very good. It asks you the same questions that are on the claim and actually is hard to use.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Nancy
- BREED:
- AGE OF PET: Over 11 years
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When we signed up for your plan we were not told about premiums going up.
When we signed up for your plan we were not told about premiums going up. We would have shopped around.
- INSURER:
Trupanion Canada
- POSTED: 05/12/2017
- BY: Gil
- BREED:
- AGE OF PET: Over 11 years
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Best insurance company I've ever dealt with.
Best insurance company I've ever dealt with. Great customer service
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Catherine
- BREED:
- AGE OF PET:
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The new receptionist at my vet mis-categorized my dog's vet visit as a re-check on April 11th when it was her monthly acupuncture appointment.
The new receptionist at my vet mis-categorized my dog's vet visit as a re-check on April 11th when it was her monthly acupuncture appointment. My vet has sent Trupanion the corrected invoice but I have yet to even receive confirmation that the claim is being re-opened/re-considered.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Michelle
- BREED:
- AGE OF PET:
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Although the reason for my call was not resolve, the representative provided me with the information that hopefully will lead to a positive resolution.
Although the reason for my call was not resolve, the representative provided me with the information that hopefully will lead to a positive resolution. She was very helpful in that respect.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Keith
- BREED:
- AGE OF PET:
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