Always a wonder company to deal with
Always a wonder company to deal with
- INSURER:
Trupanion Canada
- POSTED: 05/12/2017
- BY: Lauren
- BREED:
- AGE OF PET: Over 11 years
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Your online submission of claims is not very good.
Your online submission of claims is not very good. It asks you the same questions that are on the claim and actually is hard to use.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Nancy
- BREED:
- AGE OF PET: Over 11 years
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When we signed up for your plan we were not told about premiums going up.
When we signed up for your plan we were not told about premiums going up. We would have shopped around.
- INSURER:
Trupanion Canada
- POSTED: 05/12/2017
- BY: Gil
- BREED:
- AGE OF PET: Over 11 years
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Best insurance company I've ever dealt with.
Best insurance company I've ever dealt with. Great customer service
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Catherine
- BREED:
- AGE OF PET:
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The new receptionist at my vet mis-categorized my dog's vet visit as a re-check on April 11th when it was her monthly acupuncture appointment.
The new receptionist at my vet mis-categorized my dog's vet visit as a re-check on April 11th when it was her monthly acupuncture appointment. My vet has sent Trupanion the corrected invoice but I have yet to even receive confirmation that the claim is being re-opened/re-considered.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Michelle
- BREED:
- AGE OF PET:
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Although the reason for my call was not resolve, the representative provided me with the information that hopefully will lead to a positive resolution.
Although the reason for my call was not resolve, the representative provided me with the information that hopefully will lead to a positive resolution. She was very helpful in that respect.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Keith
- BREED:
- AGE OF PET:
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Cannot believe you don't cover taxes on a vet bill nor the emergency assessment!
Cannot believe you don't cover taxes on a vet bill nor the emergency assessment! Ridiculous!
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Philippe
- BREED:
- AGE OF PET:
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I have had to contact Trupanion several times about a deductible issue.
I have had to contact Trupanion several times about a deductible issue. This has been going on for over a week now with no results. I have been a customer of Trupanion for many many years...way back from when it was Vet Insurance. Very disappointed in how this is being handled right now, especially with the severity of my cats illness and the stress I'm having with this. I need to have Trupanion step up to the plate at times like this, not make things more difficult.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Kristin
- BREED: Mixed Breed
- AGE OF PET:
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Stephanie at extension 2943 is amazing and such a pleasure to deal with!
Stephanie at extension 2943 is amazing and such a pleasure to deal with!
- INSURER:
Trupanion Canada
- POSTED: 05/12/2017
- BY: Patrick
- BREED:
- AGE OF PET: 0 - 3
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Representative was pleasant and professional.
Representative was pleasant and professional. Only disappoint was the representative was unable to read back my bank routing and acct. numbers as I wanted to verify it was correct. I view this as a system issue or failure and not the representatives fault. Otherwise very good.
- INSURER:
Trupanion
- POSTED: 05/12/2017
- BY: Bruce
- BREED:
- AGE OF PET:
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