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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

9

out of 10

Happy

ASPCA Pet Insurance staff are always happy to help and do so in a timely manner. Calls are answered promoptly and claims processed quickly.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Chihuahua
  • AGE OF PET: Over 8 years

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10

out of 10

Truly the best...thank you so much!!!

Healthy paws truly made the process easy and effortless on our part so we can focus on helping coco recover from his first major surgery!! The claim was processed in less than 2 weeks!!! I will recommend them to anyone who's looking for pet insurance!!! Great company!!!
  • INSURER: Healthy Paws
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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9

out of 10

Better than I expected!

Overall, I am extremely satisfied with Embrace. They take the time to explain things, even when I was frustrated. There was some minor misunderstanding in the beginning about when they would conduct the health review, but I think I was asking more than most people do at the moment. The claims have been processed rather quickly and the checks are good. I am a little disappointed in one of the "pre-existing" conditions because a vet I went to once diagnosed without testing and therefore the only way to appeal that (which I am thankful there is a way) is to get the vet to write a letter that says the previous diagnosis isn't correct. I will have to get my new vet to do this, because even though the orthopedic report card showed no signs of arthritis, the vet that wrote it in the notes was enough to cause concern for the insurance company. I appreciate that they review the notes and explain it all, but I wish I didn't have to jump through a hoop when the records clearly show no testing or imaging was performed to confirm arthritis.The other downfall would be that the vet has to fill out the form every claim. I think my office staff wasn't thrilled about that, but thankfully the form is quick and concise. Otherwise, honestly, it really is better than expected. I really worried they would give a reason as why not to process the claim, but they didn't. And, they even keep you updated along the way and give you all the resources to submit claims and check statuses. Thank you!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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4

out of 10

Used to be better

When I first came to ASPCA, they were so friendly and checked on my pet. I have been with them about 5 years with only one $80.00. claim which was processed very quickly!Now my rates have gone up without notice saying my dog is 10, we charge for senior dog now, again no notice. Well my dog was hurt very bad and I finally submitted a claim, they never have called, emailed or contacted me in anyway to verify they received the claim. Still waiting for reimbursement, called to check on the status and to see if they even received it and the customer service rep. was far from when I first started. I asked why it is taking so long and why no foloow up call like they used to. She said MAM, we used to be a smaller company and could offer faster money turn around and have more time to check on the pets but we are a much larger company now and I would have to wait longer for my money then I used to.!!! so much for this company!!
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Jack Russell Terrier
  • AGE OF PET: Over 8 years

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9

out of 10

My sweetie had a cancerous lump

My family dog had just died two months before and now my furry kid had a cancerous lump. I was so worried that i would not be able to afford to take care of her. We were lucky, it was early and treatable and we had insurance. I was able to schedule tests and procedures to make sure that nothing had spread without worrying that I was going to go broke. the claim process was beyond easy.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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1

out of 10

Stay FAR AWAY!!!!!

I don't even know where to start with this company! We adopted a dog through a rescue and she came with a 30 day policy through this company. A week or two after getting her, she develope pneumonia and was hospitalized. $960 later, she came home. Submitted claim in early feb and it is now almost April. I was originally told 30 days. Accepted that.... Then called back at end of February to follow up and they clarified that it's actually 30 business days. Accepted that. At that time I was told everything was there and they were just waiting for a claims specialist to review it. Waited a week or so later and called back to check status. Was told at that time that they did not receive the paid invoice with all docs and they were waiting for that. Didn't get a phone call, email, text! How in the world was I supposed to know? So even though I was told differently the last convo, I had my vet clinic send it over once again (I know it was sent with the original docs cause it was all sent to me at the same time! Plus I sent it over as well!). With the terrible communication up until then, I decided to call a week later to confirm everything and I was told that everything was there and that we were just waiting for them to review it and that it's a turnaround time of 45 days after they receive ALL documents! So the month before was a waste?! UNACCEPTABLE!!!!!! They said they would expedite it. Called back today to be told the turnaround time is actually 60 days! Obviously they don't know what their turnaround time is! I better get my money back this week or I will be contacting someone else. I never write reviews but this is the worst customer service/company I've ever had to deal with! DO NOT USE This company! You will be wasting your time and money! I am passing this along to the rescue as well in hopes they don't put anyone else through this company! If there was a negative star score I would give them that! TERRIBLE experience with something that should not have to be.
  • INSURER: 24PetWatch
  • POSTED: 08/29/2017
  • BY:
  • BREED: Doberman
  • AGE OF PET: 1 - 8

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10

out of 10

Amazing Company!!

Incredibly easy claims to submit with very quick reimbursement!! I highly recommend this company!!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Siberian Husky
  • AGE OF PET: 1 - 8

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10

out of 10

Worth it!

I was skeptical about needing pet insurance but I'm glad that I purchased insurance with Embrace. Our 7-month old Golden Retriever has had several overnight visits at the animal hospital and Embrace promptly settled each claim. Hopefully she grows out of this puppy phase of eating everything in sight but until then we're very pleased with Embrace's coverage and the simplicity of completing claims.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: Under a year

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9

out of 10

First time having pet insurance

I am new to the pet insurance world; however so far so good. I have two pets and Embrace has covered everything so far. I don't have any complaints they communicate and they email me as well. I love the fact they keep me in the loop on what is going on with each claim that I have submitted.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Shih Tzu
  • AGE OF PET: Under a year

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10

out of 10

Caring Embracers

Thank you for not only having a process that is quick and thorough, you also have caring staff who not only address your questions, but wish a speedy recovery to your pet :) I have had outstanding customer service over the last 5 years and the Embracers have always been friendly and knowledgeable. I appreciate the kind customer support. thank you
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Greater Swiss Mountain Dog
  • AGE OF PET: Over 8 years

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