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In my experience everything is pre existing and if it's a payable claim it's paid up to the amount of the deductible. I stopped submitting claims since it's a waste of time.

Your deductible per incident is costing me more money than a policy I have with another company for another of my dogs. In addition, this is the second time you tried to apply a new deductible for an already-claimed problem. This last time was for a RENEWAL of an Rx. The rep with whom I spoke apologized saying a careless rep misread the claim. I think not. I think your company tries to deny claims or start new deductibles on purpose to save money. I'd be happy to speak to a supervisor. As you see, I have multiple policies with you and don't appreciate this type of treatment.

Can't thank you all enough for your excellent service!

I have recommended Trupanion to friends on many occasions and they have joined as well.

I was happy with the conversation with the Representative in regards to my claim and with the claim process. I actually submitted a review online too in regards to our experience over the last 5 years. Thank you

It is nice to talk with someone so polite and helpful. If all of your staff is as helpful and polite, I can't see you ever having a complaint. Thanks Muchly, Gary Lovett

It was a very easy experience. And she seemed genuinely concerned about our pup's illness.

My comment is about the insurance premiums and not the agent. In the last premium review the correspondence stated that Trupanion was different from other insurers who just increase premiums by an average of 17% per year, however my premiums increased by almost exactly that amount this year. While I appreciate that Veterinary costs have increased - my premiums have pretty much doubled since enrolment! I would also like to see some kind of incentive to those who choose to insure more than one pet. It is a disincentive to own and insure a second pet based on the cost of insurance. A “family plan” with premiums adjusted for number of pets would be a great idea.

My debit card didn't go through for payment. I called and explained my card was fraudulently used and is being replaced which could be 10 - 15 days. I told her I will call as soon as it comes in. She was very understanding. Pat

All claims sent in to Trupanion were handled quickly and efficiently and the staff has always been helpful and polite to work with. GREAT experience always. Payments are made quickly on all claims submitted when the procedure falls under the covered items. Thank You