System problem
Mel wasn't able to resolve the issue, but it wasn't her fault as it was a system problem with the website. However, she provided amazing customer service like I always expect from Trupanion. You guys are awesome!
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Stacy
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Tell friends to call Trupanion
I have sent you about 5 people who have signed up already. And every time I speak with a dog owner I tell them to call trupanion
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Peter
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
I love Trupanion
I love Trupanion, if i didn't have this Pet insurance I couldn't take care of my chewy. Trupanion is the BEST pet insurance around
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Sherrie
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Appeal
I would like for my claims to be appealed. I am still upset that it was ever even considered that Beau's allergies were labeled preexisting. I hope that you guys will allow me to get my money back and allow my past and future claims for his allergies and ear infections to be accepted.
- INSURER:
Trupanion Canada
- POSTED: 01/04/2018
- BY: Stephanie
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Polite and efficient
People on phone are the most polite and efficient.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Susan
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Quick and fair
Quick and fair reimbursement
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Shelly
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Understanding
Rhonda was professional and understanding, giving me a remedy to my problem. I feel that Trupanion is ready to listen and respond to client concerns!
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Roberta
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Very patient
Rhonda was very patient with me and explained the claim in detail as I was confused about what was covered and not covered.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Susan
- BREED: Mixed breed Medium (20 - 55lbs when full grown)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Quick resolution
She resolved my question pretty quickly. She was kind, professional, and eager to help.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: John
- BREED: Miniature Pinscher
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Very friendly
The person I spoke with was very friendly and helped me with more than just my original question.
- INSURER:
Trupanion
- POSTED: 01/04/2018
- BY: Shimae
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No