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I have to say, I was quite doubtful that purchasing pet insurance company would be very wise but after my first year of coverage, I had to renew for another year. Everything negative you've heard about an insurance company, seems to be missing from Embrace. Communication, customer service and honoring their claims, you couldn't ask for much more.

Before there was pet insurance, I had a diabetic cat. She was diabetic at age 4 and lived until almost 16, and I spent a fortune on her. Now I understand that pets can get chronic diseases, and with ASPCA pet insurance I can take my cats to the vet whenever I need to without worrying about going broke. The reimbursement is fair, the claims are easy to submit, and the claim checks arrive quickly. Also, customer service is very nice and very helpful.

I have a very active small dog that tore her knee out. Surgery was $3500.00 the insurance paid quickly and without hassle. Very friendly people and good follow thru.

Best decision we made

I already have recommended Trupanion to several of my friends.

I always recommend Trupanion as the service is wonderful and you help alleviate my concerns about finances to care for my dear girl Lucy. Thank you!

My only complaint is that rehab and acupuncture are not covered by the basic policy.

My dog ingested gum, and had to rush to emergency, so there is an exam fee. I was unhappy that it was not covered. It was an emergency.

No hold time! Quick and pleasant conversation! Did not make me verify a million different pieces of information to handle my issue. Fast call, got billing info changed and went on with my day... it was great!

I had received a voucher for one free month of premium at the time of my pet's wellness visit, but was told that I was not eligible as my pet was already enrolled with Trupanion. This was disappointing as the voucher did not state this exemption. I would not likely recommend Trupanion to anyone unless they were enrolling a puppy who was COMPLETELY HEALTHY. The exemption for wellness and pre-existing conditions, in addition to the annual significant increase in monthly premiums is disappointing and may well become prohibitively expensive for us. The staff is always friendly over the phone, but this does not outweigh the increased burden of cost.