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10

out of 10

You have also been so fast previous to this claim.

You have also been so fast previous to this claim. Don't know why this one was so slow. However your rep was friendly efficient and explained the situation well. I always recommend you guys to all my pet friends.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

disappointed instead of my premium going down it went up after spending 7thousand dollars with you I thought I would be due a break but unfortuneityou don't seem to be that kind of company but I will know the next time thanks hugh

disappointed instead of my premium going down it went up after spending 7thousand dollars with you I thought I would be due a break but unfortuneityou don't seem to be that kind of company but I will know the next time thanks hugh
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

Phone customer service rep was MOST helpful, and, have already recc.

Phone customer service rep was MOST helpful, and, have already recc.Trupanion to friends.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

Y'all are great to talk to and work with, no matter what the situation or question.

Y'all are great to talk to and work with, no matter what the situation or question. Thank you!

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10

out of 10

I spoke with Kevin this time and he was very professional and personable, but I must say, all of the reps i have spoken to, all have been!

I spoke with Kevin this time and he was very professional and personable, but I must say, all of the reps i have spoken to, all have been!!!!!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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4

out of 10

I have waited two months to get reimbursed for my bill and I keep calling needing an update but seem to get no where.

I have waited two months to get reimbursed for my bill and I keep calling needing an update but seem to get no where. My experience at first with Trupanion was great but now I have a sour impatient taste in my mouth. Trupanion wants me to pay the 71 dollar premium but can't make time to figure my claim out... that's ridiculous and the customer service representative I spoke to on Monday (Memorial Day) was so rude and not helpful. Made me sad that I invest and trust you with my pets health needs but Trupanion can't serve the customer correctly.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

I think Trupanion will continue to grow and hopefully with growth comes slightly a quicker claim process (we'd love to have zero claims of course for our loved ones) and not raise prices too much.

I think Trupanion will continue to grow and hopefully with growth comes slightly a quicker claim process (we'd love to have zero claims of course for our loved ones) and not raise prices too much. :)
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

I always give other pet lovers how Lucy gets excellent care and and encourage them to get insurance through Trupanion

I always give other pet lovers how Lucy gets excellent care and and encourage them to get insurance through Trupanion
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

She was great.

She was great. I already have recommended you guys to my friends.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

concerned, committed, polite, genuinely cared about my pet, and me.

concerned, committed, polite, genuinely cared about my pet, and me. thoroughness in answering questions. Did not rush the call. Made me feel very important and I know my pet will receive the same considerations. I am very glad I have Trupanion and I would recommend you in a heartbeat. Thank You
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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