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I had the misfortune of having to have bilateral elbow fragmented medial coronoid process surgery done on my 10 month old rottwieler, and immediately opened a claim with Trupanion. The representatives that I spoken could not have been more professional, compassionate and helpful in assisting me with the process. The claim was initiated over the telephone and I received email notification of very change in the claims process. The claim was finalized in less than one week after being initiated. This was my best insurance experience ever, human or pet!

Trupanion handled our claims in a timely fashion and has covered a significant portiion of our costs in treating FLUTD, even while we are on vacation and away from our regular vet. Would be nice to have had the second exam covered when he had bloody urine.

I met a lady at a dog park who raved about how thrilled she was with Trupanion. I had very disappointing experience with another company but decided to give it a try. I'm so grateful that I did. When my rottie Molly was less than a year old, she injured her hock. Trupanion has been better than I could imagine in covering her care, including x-rays, MRI, bone scan and artheroscopic surgery. All of her care has been covered, including maintenance of gabapentin, pain meds and adequan. I'm so glad I took that woman's recommendation because it's worth every penny paid in premiums and more. All claims have been handled in a reasonable time. I can think of ONLY good things to say regarding Trupanion.

Excellent from first contact while applying to having claims explanation and processing. Payments processed and received quickly.

Our claim was processed within hours and we received payment in just a few days! As well our vet was able to direct bill the insurance so we didn't have to pay out of pocket up front which would have been a huge expense. So thankful to the trupanion team.

I have submitted several claims and EVERY time it has been so easy to do. I get prompt emails with details on my claims and their status. I've received re-imbursement checks within a week of claims being processed. Trupanion makes the process so easy.....I LOVE Trupanion!

Our boxer had two cancerous growths, one on his neck and another on his leg, that we had removed even though it cost over $3,000.00. He's part of the family and we would do the same if it were one of the kids. I emailed the invoice along with the claim form and received a check that covered most of the cost. Very simple and straightforward. Highly recommend Trupanion.

Thank you for taking care of my claim so promptly Excellent customer service. I would recommend Trupanion to everyone that has a pet. Best thing I ever did for my pup Hank!

You are amazing in your promptness of payment and your caring attitude. I recommend you to all the time to people who are looking for pet insurance. We have 4 cats ages 2-4 years old. They have been on your plan since they were kittens. It is important to us to give them the best care and your company provides us that assurance.

I would highly recommend this company to anyone with a pet. They are very friendly on the phone and helpful and the 90% reimbursement is always quick and directly into my bank account, usually within one week. Gives me such peace of mind with my 2 dogs that I love so much!