Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,383 total
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Practically doubling monthly premiums for their own profits
I’m so disappointed in this company and will be canceling my policy due to their outrageous increase in premiums. I’ve had pet insurance with them for 1-3 cats for more than a decade, and over that time they’ve been generally great, but in the last two years my monthly premiums have skyrocketed (from $94 to $124 in 2025, and as of February from $124 to ***$211***!!! Bear in mind, two of my three cats are ages 3 and 5, and the other is a healthy senior (9)). This unfathomable increase is not because I placed too many claims (I placed only one in the last few years) but because “As overall claim costs continued to rise, we periodically adjust our prices…These adjustments help us ensure the long-term sustainability of our program so we can continue covering veterinary costs without limits.” So…because more people are getting pet insurance and Healthy Paws has to reimburse customers for covered care…the sole reason insurance companies exist…my premium is practically doubling? Absolutely not. I’ve recommended Healthy Paws to dozens of people over the years. I rescue and foster for several LA-based dog and cat rescues and whenever I place an animal I refer them. As soon as I finish this, I’ll be emailing all of them and suggesting they look elsewhere. Healthy Paws has decided price-gouging and profit are more important than offering reasonable monthly premiums and keeping long-time customers. I hope they lose a lot of business. Shame on them. Edit: To their suggestion that I call them, I did, and they told me there's nothing they can do. I can either pay this new premium to stay covered at my current rate, decrease my coverage to lower my premium, or cancel. I'm canceling. This company is trash.
Insurer: Healthy Paws
By: Laura Terry
My sweet pug had an unknown infection…
My sweet pug had an unknown infection and Pumpkin helped me not worry about him while going to the specialist to get lots of tests. I didn't have to worry about him and also about the costs. Fortunately it turned out to be a very solvable problem and he is happily continuing to steal hearts and treats.
Insurer: Pumpkin
By: Rachael Puckett
one of the easier sites to get prices…
one of the easier sites to get prices and coverage explinations.
Insurer: Prudent Pet
By: wayne schmidt
Discussion re rates and deductibles
Good discussion and information about possible different options re rates and deductibles to ensure my coverage remains affordable and useful.
Insurer: MetLife
By: customer
Reliable and timely
Healthy Paws is great. Last few years in particular have been exceptional - lots of health issues but timely review and reimbursement of claims and minimal follow-up for documentation. The rates have even become more competitive after several years of hikes. Can't imagine life without it - we have for both our dogs.
Insurer: Healthy Paws
By: M37
MetLife far exceeded our expectations
Our cat had a significantly expensive trip to the vet recently. While we knew we had insurance, we were simply not expecting the amount of coverage that MetLife provided. This turned a financial burden into an inconvenience. I plan to continue using MetLife for my pet's insurance for the foreseeable future.
Insurer: MetLife
By: Philip P.
Still a little expensive but my Ellie…
Still a little expensive but my Ellie is so worth it and I’ve had great experiences with this business.
Insurer: MetLife
By: Lauren McMahon
The response time for reimbursement is…
The response time for reimbursement is great. The web site is user friendly. The only issue I had was this time, I was asked for additional information SOAP documents. I was never asked for them previously. There may have been a good reason why they were required this time, I don't know.
Insurer: MetLife
By: steve v.
I had Trupanion for my first cat
I had Trupanion for my first cat. It did its job, and was a lifesaver for when we had 10k of treatments for cancer. However, second cat's cancer treatment came when I was financially less stable and had to change over to Spot. I had my reservations considering the price that seemed too good to be true and the fear from straying from the more well-known companies. Turns out, they are just as good, just as helpful (if not more to make up for any difficulties that come from issuing claims). Death and sickness are always terrible things, and one comes to cherish the gentleness of convenience - if only to have more memories of my pets rather than the bureaucracy of surviving them.
Insurer: Spot
By: Elizabeth Jiang
Unfair pricing
I liked the agent. She was sympathetic and helped me select a reduction in coverage to reduce the monthly rate which skyrocketed by $50.00 a month I had this insurance for almost ten years and it has increased almost yearly. This year, on my dog reaching 10 years of age it escalated from 89.00 a month to 160.00 a month. I had to cut the coverage in half to go down to 109.00 a month. I HAVE NEVER FILED A CLAIM! My dog is very healthy and is on no medication. She visits the vet every year and is fine. This is outrageous, but at this point I’m over a barrel to pay their fees because my dog is 10 and I’m afraid if she needs surgery or some treatment thst I won’t have the money to pay for it. I’m 79 and on a very limited income.
Insurer: Embrace
By: Betty Rogers