Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,517 total
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Process was easy and first claim was…
Process was easy and first claim was fully approved
Insurer: Spot
By: Livia Chu
Peace of Mind From a Trusted Organization
We were leery of pet insurance, but wanted to get some peace of mind and thought at the very least this could help an organization we support. What a good decision - one cat ended up in urgent care for a blocked bladder, another had major teeth issues. Claims are easy to file and process, and we've more than gotten our money's worth.
Insurer: ASPCA
By: Erik Greenfrost
I was a Healthy Paws customer for over…
I was a Healthy Paws customer for over 9 years, since my dog was a puppy, and added my second dog about 2 years ago. In that entire time, I never missed a payment. My payment card was compromised and had to be replaced. In the process of updating accounts, I didn't catch that Healthy Paws' billing hadn't been updated with the new card. I missed the notice they say they sent, and the policy was cancelled for non-payment. When I reached out, I explained the situation, asked to pay the past-due amount immediately, and requested reinstatement given my long, clean history. I called, I emailed, and I sent a written follow-up. Every response was the same: they could not reinstate the policy and I would need to enroll in a brand new one. Nine years of loyalty and a perfect payment record apparently counts for nothing the moment a single payment is missed for a documented, one-time reason. I ended up shopping for and switching to a different insurer entirely (for MUCH better coverage and CHEAPER!). If you're weighing long-term loyalty as a reason to choose this company, know that it won't buy you any flexibility when something goes wrong.
Insurer: Healthy Paws
By: Brian M
Velma's Review
It was easy to get a quote and the price seemed reasonable. Thank You
Insurer: MetLife
By: Velma Amador
I have only been with Embrace Pet…
I have only been with Embrace Pet Insurance a short while so that might explain my lack of satisfaction with their service team…from long wait times to connect with a person to not being given the USAA discount or the “front of the line” phone number the first time I mentioned my veteran/military status…to tech issues that still have not been resolved to successfully allow me to login to my account. I have worked in IT and my read is that they scrimped on the tech support so every time they push an update…it “Breaks” something else in the system…which is typical but no one seems to test the system to see what has been broken before end users try to log on the next morning…the “cheap” way to go… I actually could list more that makes me wonder how they “earned” the customer service award they boast they have… but I will stop there and allow you to experience for yourself what this company has “done” for me these past few days…which is very little that instills confidence in them as a business…
Insurer: Embrace
By: Sharon Stentz
I have never purchased pet insurance…
I have never purchased pet insurance before. After a recent incident with my pet, I immediately started searching the internet for coverage. MetLife came up as the top rated pet insurance. The plans were easy to understand, customizable and affordable. I will not be without insurance again.
Insurer: MetLife
By: Monica Zamora
Easy sign up process
Easy sign up process, professional customer service, best price.
Insurer: MetLife
By: Salah And Marilyn Almatar
Pets Best is the Best!
I love Pets Best Insurance. They’re affordable with great coverage and awesome customer service. They pay claims super fast and explain the benefits very well. I highly recommend them.
Price change right before check out isn't okay
The overall process is quite enjoyable, but the most important part about an insurance quote is the price. When it changes right before purchasing it is not okay or acceptable. Change the quotation process so it reflects all the changes accordingly and not right before checkout. Other than that, everything is done quite well.
Insurer: Sonnet
By: Roman Protasov
0 out of 10 would not recommed "Pets Best"
I have been with Pets Best since my dog was a puppy — he is now 5 years old. We’ve had a few emergency visits and several large vet bills, mainly related to oral health, and 99% of my claims were not covered. I continued giving the benefit of the doubt that future claims would be approved, but my most recent claim — roughly $2,000 for oral surgery — was also denied. This will be my last month with Pets Best. I would not recommend this insurance to anyone, as my experience has been extremely disappointing and the coverage has not met expectations. I will be looking into other providers.