Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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Helpful and easy reimbursement process
Helpful and easy reimbursement process! Makes it easier to care for our pets!
Insurer: Spot
By: Jess M
Fast and so easy
I got paid back in 2 days from submitting my claim. It is so fast and easy to submit claims on the app. I love this insurance and it's been a real help to know I can get my dog the help they need.
Insurer: MetLife
By: Deborah Criden
Always in the loop
quick turnaround from claim to payment. notifications regular and informative
Insurer: MetLife
By: Mike G
The insruance company did everything…
The insruance company did everything they said they would. We had to have an emergency surgery on my wife's dog eye, she turned everything in, and wihtout any questions we were sent a check. Easy process, couldnt have asked for it to have been more simple.
Insurer: Spot
By: Lee Ellisor
Emailed forms over and had prompt…
Emailed forms over and had prompt response and receive reimbursement within days
Insurer: MetLife
By: Amy
Had spot Ins for a year and just…
Had spot Ins for a year and just recently started using it for my dog. Submitted my claim, the process was simple , easy and the reimbursement process was fast
Insurer: Spot
By: Maribel G
My claim was completed over a month…
My claim was completed over a month ago. It has been explained to me that the check for reimbursement was mailed on February 4th. Today is the 23rd. Check was sent from New York and I live in Maine. I’m still getting the same run around and no check has arrived. I’m extremely displeased!!
Insurer: Spot
By: Shari Hanover
Super easy and quick for our new puppy!
Super easy and quick for our new puppy!
Insurer: MetLife
By: KP
Peace of Mind for Good Vet Care
I have two large, active dogs on Trupanion and wouldn't change that for anything. Having peace of mind that I can provide care and support for my dogs as well as quick payment for my vet team is everything. The only issue we had was not being covered for a bag of gastro dog food my vet prescribed for because of a minor technicality. Everything else has gone so smoothly though and we love Trupanion.
Insurer: Trupanion Canada
By: Hailey McWilliam
Benjis story
The process of turning in my vet bill is very simple. The response time is very good.
Insurer: Trupanion
By: Nancy