Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Seamless Process and Fantastic Response Times
I receive reasonable updates about the status of any of the claims I have submitted. Fantastic response to get the claims processed. If they need more documentation, they reach out via text and email. Once I have fulfilled the deductible amount and I get refunds, those are processed quickly.
Insurer: Fetch
By: Luis Torres
Easy to submit a claim!
Easy to submit a claim and response time was great,
Insurer: MetLife
By: L. Scott
MetLife Pet saved my dog
MetLife Pet saved my dog. Because of them, I was able to afford critical care for my puppy. The claims process is easy and the efficient. I was reimbursed for the ER within 5 days. Thank you, MetLife!
Insurer: MetLife
By: Joanna
The platform is easy to use
The platform is easy to use. I submit a claim and within a day or two, payment is received! Thank you MetLife Pet Insurance!
Insurer: MetLife
By: Melinda Clemens
Over 8 calls, 4 months - but still no payment
I rarely leave reviews, but this experience has been beyond disappointing. I’ve been waiting for payment on my claim since February 2026. The first check was issued missing my unit number (even though i had a unit number on file). After calling a month later, a replacement check was sent—with the same mistake. I called again after the required 30‑day waiting period, and now more than another month has passed with still no payment. This has resulted in nearly 8 phone calls and five months of waiting since the claim was submitted, with absolutely no resolution. The lack of care, accuracy, and urgency is unacceptable. Based on this experience, I will not be renewing my policy.
Insurer: Nationwide
By: Nata
Best Pet Insurance
During the time of emergency with Milo, I’m not worried that I wouldn’t afford the treatment because Pumpkin has my back since he was zero age.. Pumpkin is very efficient and quick processing my reimbursement.. So thankful with this company. If gives me peace of mind in time of crisis..
Insurer: Pumpkin
By: Cess
Peace of mind concerning my fuzzy…
Peace of mind concerning my fuzzy roommate. Honestly something I should have done years ago. Payroll deduction is great don't have to worry about remembering to pay it.
Insurer: MetLife
By: Gerald Pennabaker
This was an easy and stress free…
This was an easy and stress free experience. Fetch kept in constant contact with me and I had my reimbursement before I expected. Thank You for making this surgery possible!
Insurer: Fetch
By: Christy
Easy to submit documents for…
Easy to submit documents for reimbursement. Refund was very timely.
Insurer: Fetch
By: Richard Engebretsen
Easy enrollment and lots of different…
Easy enrollment and lots of different options to help you choose what’s best for your pets.
Insurer: MetLife
By: KATHY LOURENCO