Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Easy and streamlined
Easy and streamlined. Thanks for making this so simple for our furry friends :)
Insurer: MetLife
By: Maura Boucher
Easy to use
Easy to use. clear delineation of levels of coverage, especially the comparison grid
Insurer: Nationwide
By: customer
It's been a fast and easy process to…
It's been a fast and easy process to apply. Waiting on approval, and card information in the mail.
Insurer: Nationwide
By: customer
We have been with you for many years…
We have been with you for many years and payment is always made quickly. Also you do a lot for the community and our pups. You understand that they are our family not just four legged animals..
Insurer: Trupanion
By: Linda
I ve been waiting for my reimbursement.
I ve been waiting for my reimbursement.
Insurer: Spot
By: Joselito Garcia
Prompt Assistance for What Should be a Self-Serve Task
The assistance received was good and professional. It could be avoided by allowing a payment method to be updated while in the account versus calling Embrace. If allowed to do so, I wouldn't be asked to rate my experience.
Insurer: Embrace
By: Steven Carney
Quick payments with no hassle
Quick payments with no hassle
Insurer: Trupanion
By: Janet
Easy and simple to use and navigate
Easy and simple to use and navigate, great prices
Insurer: MetLife
By: ALECK CROMARTIE
Long waits on telephone
Long waits on telephone. Web site not working. Sent vet name etc yet vet has not received any request for info. Over a week waiting.
Insurer: Embrace
By: NANCY
They helped save my pet
The submission and payment process was easy to navigate. They did email me instead of the clinic for records and I had to call to actually get my claim processed but it was great to know pumpkin had my back when making financial decisions for my pets care
Insurer: Pumpkin
By: Courtney