Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,705 total


Verified February 22, 2026

The process is easy and I can see the…

The process is easy and I can see the status almost live

Insurer: MetLife

By: Pamela Kendig

Verified February 22, 2026

Highest praise!

Absolutely seamless, lightning fast, and great communication. Funds in my checking account next day. Cannot recommend more highly.

Insurer: Trupanion

By: Brody’s mom

Verified February 22, 2026

The process was extremely quick and…

The process was extremely quick and easy.

Insurer: MetLife

By: Jay A.

Verified February 22, 2026

Speedy payment of claims

Speedy payment of claims

Insurer: Trupanion

By: SH

Verified February 22, 2026

Great Vompany

I'm nearly 80, but making a claim on line is easy and quick.

Insurer: MetLife

By: Pat

Verified February 22, 2026

Outstanding prices

Great online platform, easy to use no hassals

Insurer: MetLife

By: Christopher Brass

Verified February 22, 2026

Well worth theMoney!…

I found it hard to get results when emailing the claim but we finally got there also it’s well worth the price to get the premium package. I was eventually refunded 90 % (after deductible)! I highly recommend spot pet!

Insurer: Spot

By: Karen Hirschboeck

Verified February 22, 2026

Filing a claim with Spot is so easy

Filing a claim with Spot is so easy. My claim was reviewed quickly and the direct deposit processed fast too. Having Spot Pet Insurance lessens the anxiety of having to take my pets to the vet. When my cat had to go to the emergency vet, at least I didn’t have to worry about how I was going to cover the cost.

Insurer: Spot

By: Amber Foley

February 22, 2026

I am still waiting on my reimbursement…

I am still waiting on my reimbursement for a claim I placed 2 weeks ago. I called and was told it could take up to 14 "business" days to receive my reimbursement. My smaller claims in the past I received in 2-3 days, but because this is over $100 my guess is they are looking for a reason to deny it. Either way, 14 business days to receive your reimbursement is an exceptionally long time, in my opinion to wait, especially if you are on a budget.

Insurer: Embrace

By: Jennifer Griffin

Verified February 22, 2026

It has been very easy to file claims…

It has been very easy to file claims and receive reimbursement

Insurer: MetLife

By: Casey

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