Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Fast,easy,no nonsense pet insurance.
I had pet insurance on my 2 dear pups back in 2005. It was a nightmare to get any money back. Had to get paper copies from Vet,fill out long claim forms with lots of details,mail it in ,then was often called for more info. Not with Pumpkin,my husband uploads the paperwork that my Vet is nice enough to email me. I fill out a few important questions on Pumpkins online claim form,upload the documents and that's it,no questions asked! Now that I have direct deposit I get reimbursed so quickly! I've called customer service for some questions and they answer the phone is than less a minute. That's unheard of these days. I am so happy my dear pup has Pumpkin insurance to help with the costs of her care
Insurer: Pumpkin
By: Marianne
Paid very quickly
Paid very quickly, no extra documentation needed.
Insurer: Fetch
By: Teri
So far so good in my first year of…
So far so good in my first year of coverage. Pay outs are quick and staff is very friendly
Insurer: Spot
By: Kelly Hanson
WORST COMPANY TO WORK WITH
I have had the absolute worst experience with this company. My employer provides pet insurance through Nationwide which is why I chose them in the first place but that was the biggest mistake ever. I made my FIRST round (yes 1st round) of policies through nationwide and provided my employee ID for payroll deduction. 1 out of 3 policies lapsed because "I did not enroll through my employer" so the payroll deduction could not be made (EVEN THOUGH I PROVIDED MY EMPLOYEE ID FOR DEDUCTIONS). Tell me why my other two policies are perfectly fine and active? Throughout the 2 months of going back and forth I have had a representative tell me that Nationwide is fully in the wrong and made the mistake of not directing me to my employer and because of this, I didn't have to backpay the months the policy lapsed. I called them two weeks later to ask for an update and a new representative was now telling me that I needed to backpay the lapsed policy to reopen it. I refused to backpay it and told them to cancel it so I could make a new policy THROUGH my employer's website. I made 3 new policies through my employer and planned to keep the original 2 open so that my dogs were covered between the activation periods. I got confirmation emails of the new policies and everything seemed to be fine. My dog gets seen by a vet and I go to file a claim and now they are advising me that I can't have two policies open and that I needed to cancel one. If I were to cancel the original policies, they would have to go through the underwriting process again and risk not being covered for what they were recently seen by the vet. They would also not be covered till the new activation date which was January. In addition to this, they rep said that I may run into more problems with the new policies because the employee ID was incorrect EVEN THOUGH I SIGNED UP THROUGH MY EMPLOYER'S WEBSITE. Because of this she asked me to give my social security over the phone. I asked if they were ever going to notify me of this problem and request my social security through an email and they said no which means that they would have probably canceled the new policies due to the wrong Employee ID and NOT NOTIFY THE POLICY HOLDER. On top of all of this, the supervisor I spoke to was unprofessional, not caring and polite at all. This has been the worst experience ever.
Insurer: Nationwide
By: Leilani
I submitted my puppies claim and the…
I submitted my puppies claim and the turn around to get reimbursed was so quick!!
Insurer: Spot
By: Heidi
So easy to submit claims
Very easy to submit claims! I was expecting a lot of back and forth, or having to push for updates, get info from my vet, etc. but it was actually so easy to do right from my phone. The claims were processed and accepted in less than a month. Very happy with the service, and now I can focus my attention all on my cat’s health.
Insurer: Spot
By: Kat
If only people health insurance worked…
If only people health insurance worked this fast! Submitting a claim was fast and easy. Very impressive! My claim was processed and I was reimbursed within days of the incident.
Insurer: Embrace
By: Tara Hinderliter
Very quick approval and reimbursement
Very quick approval and reimbursement
Insurer: MetLife
By: customer