Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Quick and easy claims experience
Filing a claim was quick and easy and you mailed a payment very promptly. No hassle
Insurer: Embrace
By: Robert L
Customer service quick and…
Customer service quick and knowledgeable Great prices Quick pay
Insurer: MetLife
By: Chin
All around great pet insurance
Quick payments, great customer service!
Insurer: MetLife
By: Laurie S
Easy quick enrollment
Easy quick enrollment
Insurer: MetLife
By: Tonya Ealey
So far been pleased with the results of…
So far been pleased with the results of the insurance refunds. Wish the refunds came a little quicker than 2 weeks but still easy process to submit claims
Insurer: Fetch
By: Patricia
I went to get pet insurance costed me…
I went to get pet insurance costed me 57 dollars and some change didn’t give me the option to say I am the owner and let alone it was cheaper with the same info I put in the first time around when I went back to the site
Insurer: Nationwide
By: Bree Barnhart
It did take a while to get my first…
It did take a while to get my first claim completed, but once completed funds were in my account the next day.
Insurer: Embrace
By: Mary Mould
The app is simple and easy to use
The app is simple and easy to use, quick to load invoices, etc. I appreciate how fast they answer to my claims.
Insurer: MetLife
By: HELENA SANCHEZ
Fast and easy way to submit documents…
Fast and easy way to submit documents and receive payment.
Insurer: MetLife
By: customer
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo