Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,705 total


Verified February 27, 2026

best service

easy to sign up

Insurer: MetLife

By: Rawlin Sasamura

Verified February 27, 2026

A LITTLE CONFUSION ON PAYING FOR…

A LITTLE CONFUSION ON PAYING FOR INSURANCE.

Insurer: MetLife

By: Anthony Zaragosa

Verified February 27, 2026

Great

The agents are always knowledgeable, professional and friendly. I can get the coverage I need for my fur baby. I was able to get the right insurance very quickly by phone. I like how the payment is very secure in this crazy world. This company was there for our beautiful boxer boy for the short 7 and 1/2 years we were Blessed to love and care for him so now we now have our mini Golden Doodle covered.

Insurer: Nationwide

By: Cornelia

Verified February 27, 2026

easy to deal with

easy to deal with, very easy claim process. Many option to receive a payment.

Insurer: MetLife

By: customer

February 27, 2026

You should let people know that they have to pay up from

Should let people know that they have to pay up front

Insurer: Embrace

By: Doug Williams

Verified February 27, 2026

Easy to upload claims

Easy to upload claims, prompt decision and direct deposit payments.

Insurer: Fetch

By: Kelley

Verified February 26, 2026

Great Experience

Very easy process!!! Quick enrollment and quick way to break down the policies for you!

Insurer: MetLife

By: Brandon Miles

Verified February 26, 2026

Very easy to put in a claim

Very easy to put in a claim. Payment was quick.

Insurer: Pumpkin

By: Sherry

Verified February 26, 2026

Very pleased with Fetch

I've never had pet insurance before till my recent kitty, and I was very pleased with how easy it is to use. The cost is very affordable and submitting claims may seem a little daunting to some, but it is rather easy. Also, once claims are approved and cashed out, they are deposited directly into your banking account, if that's how you choose to receive payment.

Insurer: Fetch

By: Chuck

Verified February 26, 2026

Prompt and Efficient Claims Processing

I recently had to take my pup to the emergency vet early Sunday morning, and the bill was understandably expensive. I submitted the invoice through the MetLife Pet app on Monday and was pleasantly surprised to receive the reimbursement by Friday. I really appreciate the fast and smooth payment process.

Insurer: MetLife

By: Marlene King

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