Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Quick and Considerate
Very quick and clear when it comes to claims. I forgot to submit a claim for my pet that I unfortunately had to put down. They approved my claim even though it was submitted on the last day possible and reimbursed me from the months I paid for the insurance and automatically canceled the policy.
Insurer: Pets Best
By: Leoni
Claims are easy to submit and payments…
Claims are easy to submit and payments are deposited directly to my account.
Insurer: MetLife
By: customer
Very disappointed with my experience…
Very disappointed with my experience with Sonnet Insurance. I received a quote for $275/month, paid the first and last payments, and my policy started normally. Then only 4 days later, without any clear notice or proper explanation, my monthly payment was increased to $380. Changing a customer’s premium after the policy has already started — especially without transparent communication — feels extremely unfair and misleading. If the original quote was inaccurate, it should have been verified before taking payment and activating the policy. This experience caused unnecessary stress and completely damaged my trust in the company. I would strongly recommend that anyone considering Sonnet will change the initial quote and their price is not trusted. Go ahead with other big and reputable insurance companies.
Insurer: Sonnet
By: Alireza Borghei
easy application thanks.
easy application thanks.
Insurer: Nationwide
By: Mark Mares
Submitting claims made my experience…
Submitting claims made my experience great but the claim process not so great. Having to deal with some claims were they're were denied at first and then finally reviewed again. Payment always came on time! it was a great experience besides the some of my claims being denied at first even if it fell under my policy
Insurer: MetLife
By: customer
It’s so easy to use and convenient to…
It’s so easy to use and convenient to use the app. There’s not too much back-and-forth once you submit everything and you can have refunds just go straight into your account
Insurer: Spot
By: Canderson
Claims are easy to submit
Claims are easy to submit. Payment go directly to my bank account. It makes the cost of Vet bills manageable
Insurer: MetLife
By: J. Hodge