Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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Good service
Although I am still waiting on an appeal everyone has been helpful. The payments were made quickly.
Insurer: Healthy Paws
By: Jessica Nachtsheim
Unbelievable!!!!
Unbelievable!!!!! These people don't want my $$$. My card on file was cancelled bcz of identity theft. There is no way to change payment on their website. Sent 4 emails asking for a phone call to correct. Their website payment has been defunct for weeks. My PETS ARE NOT SAFE with such a fly by night organization!!
Insurer: Pets Best
By: Sally Harris
I can submit in my soap notes and…
I can submit in my soap notes and billing information and always get reimburst immediately!
Insurer: MetLife
By: Beverly Brown
Reimbursement was quick
Reimbursement was quick
Insurer: Spot
By: Carly Ashby
Staff worked with me getting
Staff worked with me getting, y account setup. Reimbursement happened quickly after my invoices were correctly submitted.
Insurer: Pets Best
By: Mary Anne
The apps says 2-3 business days for…
The apps says 2-3 business days for claim to be direct deposited. I sent mine in two weeks ago and still haven’t received any funds.
Insurer: Spot
By: Boobie Fortenberry
Easy to read instructions
Easy to read instructions. Website UX is user friendly.
Insurer: MetLife
By: Edward Marroquin
Easy navigation for setup
Easy navigation for setup
Insurer: MetLife
By: Natasha Witt