Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

14,830 total


Verified May 11, 2026

Franklin was extremely helpful

Franklin was extremely helpful, kind, and professional in getting my insurance set up. The rates and coverage offered for exotic pets seemed very fair to me, so I’m pleased with my experience!

Insurer: Nationwide

By: Customer

Verified May 11, 2026

Easy enrollment.

Easy enrollment.

Insurer: MetLife

By: Aaron Loper

Verified May 11, 2026

Pricing and speed of application…

Pricing and speed of application process.

Insurer: MetLife

By: Howard Van Dine

Verified May 11, 2026

Why does it take so long to get…

Why does it take so long to get approved? Why three weeks to get my dog insured?

Insurer: Nationwide

By: customer

Verified May 11, 2026

It was easy to maneuver and was helpful

It was easy to maneuver and was helpful

Insurer: MetLife

By: Jody Dismang

Verified May 11, 2026

Easy to setup

Easy to setup

Insurer: MetLife

By: Ronald Graham

Verified May 11, 2026

Fast refund

Fast refund

Insurer: MetLife

By: customer

Verified May 11, 2026

Pumpkin paid my claims in less than 48…

Pumpkin paid my claims in less than 48 hours.

Insurer: Pumpkin

By: Mai

Verified May 11, 2026

Ease of Application.

Ease of Application.

Insurer: MetLife

By: Louis Doores, Jr.

Verified May 11, 2026

App Based

I submit any claim from my veterinarian to MetLife Pet Insurance and eventually get a response back either good or missing notes from the vet. Nice my insurance refund is added to my PayPal account. Sometimes a little difficult to find and upload files from the iPhone.

Insurer: MetLife

By: customer

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