Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Very impressed.
I was impressed with how quickly I got a response when I first called. I was emailed promptly and when I had questions, I got answers almost immediately. I also found it easy to lock in the insurance and make my payment. I also thought the person I was dealing with was very nice. Thank you for making this experience stress free.
Insurer: Prudent Pet
By: Karen B
My experience with Trupanion was good
My experience with Trupanion was good. Although my regular vet immediately excepts Trupanion for the bill, I had to take my dog to a new veterinarian as I couldn't get an apt there. I submitted the bill to them electronically and they paid their share very quickly.
Insurer: Trupanion
By: Valued Customer nance
Dumbest policy ever....
I will keep writing bad reviews because of the stupid policies they have. My dog was taken off of another policy I paid for,for 5 years. When my ex and I split up we separated our dogs into two separate policies. She added her credit card to begin paying for "her" dog. Trupanion owed me a significant credit. They gave my credit to my ex on her credit card..... When I questioned it and pointed out thier mistake, they said it was thier policy to credit her card and not mine.... so again, I paid with my card for five years.... she newly adds her card and received my credit. They will not do anything about it. To them this makes sense..... I will keep writing bad reviews until my dog passes and I'm through with them or until they admit thier mistake and credit me back my money. They want me to reachout to them. They already made it perfectly clear they will not do anything about it. Why they want me to call them is beyond me. They will only support their stupidity and make me angrier then I already am.
Insurer: Trupanion
By: Ed Miranda
It is very easy to turn in invoices and…
It is very easy to turn in invoices and reimbursement is overnight. Great doing business with a company that is quick and easy especially during a trying time for our fur baby.
Insurer: Trupanion
By: Lisa Gutierrez
Trupanion allowed us to focus on what mattered most, getting our baby the care he needed.
Trupanion took away the stress of an additional financial burden and allowed us to focus on what truly mattered the most, making sure our baby got the care he needed and was able to come home to us healthy. I've long been a believer in Pet Insurance, but our experience this past weekend made a firm believer out of my husband as well. Our emergency vet was able to submit the claims to insurance before payments were made on our end. This allowed us to just pay our co-insurance. Trupanion also pre-approved the entire deposit that was necessary for our boy to receive his care. We were able to leave him with the best team without paying a dime of the deposit. It made what was already a terrifying and dreadful experience just a little bit easier to weather. Thank you Trupanion!
Insurer: Trupanion
By: Katie
Considering other insurance now
I usually appreciate the promptness in reimbursement, but this last time came with issues. For whatever reason, a paper check was issued instead of the usual Zelle method. It was impossible to contact customer service over the phone and an email attempt resulted in a similar dead end. Not sure what I’m paying for now.
Insurer: MetLife
By: Xari Mejia
Easy Claims Process
I've had other pet insurance before and filing claims was always a hassle. I had my receipts and uploaded on the app which took less than 5 minutes. A decision was made a few days later and my check arrived the following week. Had I opted for direct deposit, it would have been faster. End to end such an easy process."
Insurer: Pets Best
By: Cathy
I just signed up my three fur babies…
I just signed up my three fur babies today. I’ve been hunting for pet insurance and landed on Fetch due to reviews, coverage, and cost. I did see negative reviews for the app, but learned that I don’t really need it to receive reimbursements. Aileen was super helpful and explained everything in detail. She was very easy to talk to and ultimately was the final plus I needed to officially sign up. Day one, so far so good.
Insurer: Fetch
By: Susan
Super fast payment
Super fast payment. Less than 24 hours.
Insurer: Trupanion
By: Joyce