Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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MUCH more trouble than it's worth
I decided to try using pet insurance for my healthy dog. After paying 3 months of premiums at $62.97 per month plus a $12 enrollment fee, my dog got sick so I brought him to the vet. I made a claim for the $99 fee. As demanded by MetLife, I uploaded 12 months of SOAP records including the visit in question. I uploaded a 2-page invoice AND the receipt for payment. What a waste of time. First MetLife contacted my vet for the same documents I had already uploaded. Then MetLife claimed my invoice was obstructed. When I called and pointed out that I submitted a two-page document, first page a plain invoice and the second page the invoice with the receipt stapled to the top, the claim rep said that was not how it was submitted. I walked her through reviewing my submission. She still implied I had submitted two claims because THEIR SYSTEM had glitched and separated the two-page document I uploaded. I was frustrated with this person so I asked for a supervisor, was put on a 10 minute hold, then they came back and said the supervisor was not available. Later she accidentally admitted she had spoken to a supervisor. I decided to cancel. THERE IS NO WAY TO CANCEL ONLINE. You need to CALL, wait on hold, ask to cancel, then they send you an email with a form you have to complete. What a waste of my time, not to mention 3 months of premiums. Oh and by the way, when I asked, she told me the claim was denied anyways :-) DO NOT DO IT!
Insurer: MetLife
By: Rebecca
Easy to submit claims.
Easy to submit claims.
Insurer: MetLife
By: customer
Highly Recommended
System is user-friendly. Claims processing time is prompt.
Insurer: MetLife
By: Marilyn Luque
The process was very easy and handled…
The process was very easy and handled quickly.
Insurer: MetLife
By: Christopher Mercer
MetLife makes the claims process so…
MetLife makes the claims process so smooth. Our dog recently got diagnosed with cancer and MetLife has alleviated some of that financial burden
Insurer: MetLife
By: Michelle Lucena
Easy to submit claims
Easy to submit claims and I receive the appropriate approval of funds in a timely manner.
Insurer: MetLife
By: customer
Very smooth process from filing a claim…
Very smooth process from filing a claim to receiving payment t for the claim.
Insurer: MetLife
By: customerBarrie Edwards
So easy to submit a claim
So easy to submit a claim. It is paid via Zelle. No waiting for a check.
Insurer: MetLife
By: Suzanne kaplan
I uploaded my invoice from the…
I uploaded my invoice from the veterinarian and was promptly paid only a couple days later.
Insurer: MetLife
By: customer
I am just incredibly grateful to…
I am just incredibly grateful to whomever helped with my very first claim. I did not receive the check in the mail. I am very new to Embrace and just recently updated my direct deposit. I was initially told that the check had to be reissued which would have taken time. THANK YOU to whomever noticed my direct deposit set up and went that route instead. I received an email letting me know and was relieved
Insurer: Embrace
By: Meria Kolathu