Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Was easy
Was easy. Reps were great. Is my first claim. I. Very impressed and grateful.
Insurer: Healthy Paws
By: Mark
Fetch was great they pay within a week…
Fetch was great they pay within a week and no questions asked just send invoice and bam your paid
Insurer: Fetch
By: Mary Montoya
I recommend Fetch Pet Insurance
Easy to complete & submit information about my claim. Frequent status updates from Fetch Pet. Quick claim payment.
Insurer: Fetch
By: Barbara
Easy Navigation
The site was able to be navigated easily. The only issue I had is that I had previously requested a quote and when I attempted to retrieve the application through the link in that email, I encountered only a spinning wheel. I started and completed a new quote request.
Insurer: Nationwide
By: Pup
Jesus was informative and very helpful
Jesus was informative and very helpful. He was very sweet and patient with my many questions. The process was simple and quick. I was nervous about getting pet insurance for the first time and he made ready and a comfortable experience!
Insurer: Nationwide
By: Jennifer
Healthy Paws is GREAT
Healthy Paws processes all claims really quickly and with EFT the payment is in my account shortly after I make a claim . They rarely ask for additional documentation and they do NOT deny the legitimate claims they receive. If they have a question, they let you know and it is always easy to resolve. Over my life having dogs, I have used 2 other Insurance companies and Healthy Paws is FAR superior. Four Paw UP
Insurer: Healthy Paws
By: Karen Heald
First time experience
This is the first time we process a claim. The process was fast and easy. Embrace notifies us that the first claim might takes longer to process but it was just a few days before the claim was approved (teeth cleaning and one extraction). Shortly after, we had to go back to the vet 4 times for ears infection. All the visit claims were processed timely and we are satisfied with the result. Thank you Embrace helping when we need it the most!!!
Insurer: Embrace
By: Edgar Leung
Great customer service
Great customer service Paid the claim quickly and Fairly
Insurer: Healthy Paws
By: Michael Guziewicz
Fast and easy reimbursement
My 10 year old Rough Collie has had Fetch/PetPlan for many years. I use the App for my claims. My Vet emailed me the needed information and it was easy to upload the forms in the App. She was treated by the Vet on 12/2/25. It took me a day or so to start the claim. On 12/10/25 reimbursement was direct deposited into my account. I would recommend that before you need to submit a claim you have all your information in the App. All I had to do after her appointment was pick the reason for her visit and add the invoice and the Vet’s notes about the purpose of the visit.
Insurer: Fetch
By: Barbara
Easy and fast
Easy to use app and realistic turnaround to resolution
Insurer: MetLife
By: Chiara