Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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Cali's Claim
Met Life makes the claim process very easy. I mailed in my paperwork, and I received an email within ten days. Payment was in my bank account a week and a half later. Whenever I call customer service everyone is very professional and helpful.
Insurer: MetLife
By: customer
Claims Experience Review
I’ve filed multiple claims with Pets Best (I have a sickly pup). Overall, my experience with the claims process has been very positive. The online portal is easy to use — I appreciate how simple it is to upload invoices, select the injury category, and submit. The automatic confirmation email upon submission is very helpful. I also value the communication throughout the process. The follow-up email letting me know the claim is still under review (and that you will reach out if anything is needed) provides reassurance. The final notification confirming approval and payment timing is also clear and appreciated. Payments have consistently been deposited as communicated — typically about six days after the final approval email. From submission to resolution, the overall timeline has been around a month. While a faster turnaround would always be appreciated, the process has been smooth and reliable. Overall, I’ve been satisfied with the experience.
Absolutely the worst pet insurance ive dealt with
Claims take usually a month to resolve, The app consistently doesn't work well with constantly logging you in and out and then not loading. This insurance pays back the LEAST of any pet insurance i've had with everything claiming to be paying the deductible.. Customer service tells you nothing when you call. I wish I never switched to this insurance, and I am actively looking for an alternative for what I pay now for this terrible service.
Insurer: Pets Best
By: Nicole
Quick and easy registration.
Quick and easy registration.
Insurer: MetLife
By: Raman Kaur
Filing a claim online is very easy and…
Filing a claim online is very easy and within a week my reimbursement is deposited to my account.
Insurer: Spot
By: Gigi Gonsalves
Pet insurance
It was simple to apply
Insurer: MetLife
By: Ibette Gallegos
I’ve submitted 2 claims so far and it’s…
I’ve submitted 2 claims so far and it’s been so easy to do. I get reimbursed quickly every time. I love Spot Insurance.
Insurer: Spot
By: Janyne Wiley
I would give 0 stars if I could
I would give 0 stars if I could. Fetch is a scam. My rates went up by hundreds of dollars each year even as I reduced coverage each year to try to lessen the blow. This fall they misinformed me about the cancellation policy when I called about my rates being raised exorbitantly. Then they were not able to help me cancel when I called before my policy renewed, then they lied about when I first called them and stole my money after I paid them thousands of dollars over the years without making any claims. Update 1: In their reply to my review they continue to lie. The initial call they are referring to was to discuss options which included me asking about cancellation policy (when I was misled about). I called again before the policy renewed to cancel but the person I reached told me they could not help me cancel because they were not authorized to help me cancel. Fetch refuses to give me transcripts/recordings of my calls. They've said feel free to call us anytime but they have stopped replying to my communication with them and also refused to give me a phone number/extension to reach a supervisor directly. Update 2: I received a refund after... -38 emails exchanged between myself and Fetch support -A failed BBB complaint -A failed CDI complaint In the end, I was able to remember and quote some lines from my first conversation with a Fetch representative that I found to be misleading. I requested a recording/transcript of the call several times, I was never given a transcript/recording. However after I remembered and shared the misleading quotes from the call, Fetch agreed to refund me.
Insurer: Fetch
By: Monica E
It was very easy to file my claim and…
It was very easy to file my claim and it was processed very quickly as well.
Insurer: Spot
By: CindyF
Prompt processing and funds…
Prompt processing and funds reimbursement. Very happy with timeliness and actions taken to process claims quickly.
Insurer: Spot
By: Barbara Laydon