Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Sabrina C
Easy to enroll and able to customize deductible
Insurer: Trupanion
By: Sabrina
Easy to navigate site
Easy to enroll. Detailed information available to help decide the plan.
Insurer: Trupanion
By: Maisey
Corgi injury
I couldn't be more pleased, it was all very painless and you paid so promptly. I have already recommended Trupanion to several friends.
Insurer: Trupanion
By: Cathy
Great pet insurance!
Very quick response /and reimbursement prompt.
Insurer: Trupanion
By: Elizabeth
Extremely happy with Trupanion coverage
Trupanion is so easy to settle claims. This was our third large claim and had no problems getting the claim processed and paid.
Insurer: Trupanion
By: Julie
Always quick and great experience
Always seamless
Insurer: Trupanion Canada
By: Robert
No sense of responsability and MEDIOCRE customer service
This company has been OK (no claims so far) until we had to update our credit card expiration date. After calling EACH month for FOUR months in a row because of payment issues, it appears that their system is unable to process credit card update!!!! Each month, i get messages from them threating to end the policy because the payment does not go through and each month i call back to do the payment with the exact same card that is on file and it goes perfectly fine. Customer service basically said there is no solution and they are looking into it but I, as a customer, have to provide them with another payment method and there is nothing they can do on their end. I disagree because ALL my bills, more than 10, go through the same card with automatic billing without any issue and I am not going to open another card just for Trupanion. I was then advised that I can end my policy at any time, which basically means, Trupanion doesn't care if I stay or not as customer. I had requested multiple times to speak with a supervisor but no one is available and I will only be called back in a week. I have not had to put in a claim but and honestly this whole incident does not inspire any trust in me. Trupanion does not have a sens of responsability toward their customers and I am definitely changing insurer for my dog.
Insurer: Trupanion Canada
By: Ni
Thankful for Trupanion
Filed on Friday, money in account Monday
Insurer: Trupanion
By: Robbie
A Trupanion for you best fur baby!
Always smooth and fast. So easy to do.
Insurer: Trupanion Canada
By: Kay
Easy Pet Insurance
The web site is very easy to navigate. The sign up is painless and really took no time at all
Insurer: Trupanion Canada
By: steve