Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Very easy to renew plans
Easy to sign up and renew. Having this offered benefit is nice to have and to have it payroll deducted is nice so you don't have to worry about paying an extra bill each month
Insurer: MetLife
By: Jennifer Robinson-Knapp
Fast payment
Have only had the policy for a month and they already paid out for Heartworm/Flea and tick prevention meds. It's been great service so far.
Terrible business, waste of money
I was sold an insurance plan for my pets based on lies (was told dental cleaning was included but they denied my claim and they didnt mention the dog coverage was less than cats' and that there was a $300 deductible) and then when I tried to cancel they wouldn't give me even a partial refund of the payment they JUST took out the day before (on a sunday). You have to call to cancel during business hours only. Garbage insurance, save your money and invest it instead, way smarter!
Insurer: Fetch Canada
By: Jessica
Very quick turnaround
This is the quickest turnaround I think I have ever seen in an insurance company! Our claim was handled rapidly and efficiently. Thank you!
Insurer: Pets Best
By: Katie
Online payment was fast and easy.
Online payment was fast and easy.
Insurer: MetLife
By: Desiree McClure
The speed in which you process the…
The speed in which you process the claims is quicker now, than before. The time it takes for my checks to be delivered still takes a while. I'm currently waiting for two checks.
Insurer: MetLife
By: Terry
Excellent from the beginning
Love Pets Best. Fast turnaround, easy claim submission
Insurer: Pets Best
By: A
FAST and easy claims processing
Spot has an easy app to submit claims, has reasonable premiums, and they process the claims really fast!!!!
Insurer: Spot
By: Arlene M
Easy
Everything was easy and the process was fast. I get my money back really fast.
Simple and Intuitive
Very easy to navigate and did not take much time at all.
Insurer: Embrace
By: Grammy G.