Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Deep deep for details
Had to dig deep for details of coverage. Credit card did not go through first two tries but did on 3rd - same # each time.
Insurer: Trupanion
By: Ellen
Awesome Coverage, Easy Enrollment!
I enrolled via phone and the representative was kind, knowledgeable, and informed me of all the benefits and how to get onto the website to create an account. The whole process was extremely easy!
Insurer: Trupanion
By: Linda
Get this insurance!
The entire claim process is very quick and easy. Submitting invoices online is a piece of cake, and direct deposit payments are made within a few days. Thank you Trupanion
Insurer: Trupanion
By: David
Easy to sign up, Mallory was friendly
It was easy to sign up and Mallory was friendly and answered all my questions. The true test will be when I submit a claim to see how that goes.
Insurer: Furkin
By: Madhvi
100% Recommend Lemonade
I have used several pet insurances, but will recommend Lemonade to anyone looking. They have excellent customer service, their claim process is quick and easy, their repayment speed is probably my favorite. I had one situation where my dog spent a few days in the hospital, upwards of $2000, I picked up her notes when I left, sent the claim that day, and had my portion (90%) in my bank account within 48 hours. They paid for what they claimed they pay for, and I have never had a single issue with them. I tell everyone with pets to use Lemonade.
Insurer: Lemonade
By: Micah
Love for pets
Because it was very easy to set up. I didnât see the charge on my credit card right away so I called and spoke to Amanda and she put it through right away!
Insurer: Trupanion Canada
By: Sandra
Great Claims Experience
Having been a pet owner for a few years, I did not know what I was missing until I switched my Pets Insurance Policy to Metlife. My prior carrier required tons of documents, took almost a month to make a claim decision and often after several Q&A. Experience was totally different with Metlife. It took me less than 2 minutes to upload my paperwork and had a decision in less than 3 days. Options of receiving money through a mode of my choice makes it such a pleasant experience. I have just one issue .. and that is that I should have switched earlier .
Insurer: MetLife
By: Alok
KB
Easy to to enroll. Explanation of benefits easy to understand. Pricing and deductible was good also.
Insurer: Trupanion
By: Kimberly
Fantastic company! A rarity in insurance
Very easy to enroll reasonable price knowledgeable staff
Insurer: Trupanion Canada
By: Mabel
Excellent rates and service
Excellent rates and service. Quick turn around. Been very pleased
Insurer: Pets Plus Us
By: Amanda
Latest 1 comments
I do not believe this comment to be true. Every time it takes weeks to get a response. Check the google reviews. Truth is somewhere in between.