Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Takes too long to get paid
Takes too long to get paid. Too automated.can’t talk to a real person all the time
Insurer: Embrace
By: Mary Ann Romero
Pets Best js AWESOME
I recently filed 2 claims one for a vet visit and one for flea treatment medication. One needed some explanation but it waa easily done. The checks arrived promptly.. i highly recommend Pets Best !!!
Fast and accurate response and payment.
Fast and accurate response and payment.
Insurer: Healthy Paws
By: Dannielle Smith
Easy peasy
Easily put in my claim, it was quickly processed and money was instantly back in my account.
Insurer: MetLife
By: Dog mom
I have had nothing but good experiences…
I have had nothing but good experiences with this insurance! Have both my dogs on this insurance and with direct deposit, I get my money back the same day the claim is finalized. Got to choose the choice of coverage and % . Just love this insurance
Insurer: MetLife
By: Mattie and dash's mom
When I bought the policy and paid it…
When I bought the policy and paid it immediately, it was canceled for the next month and they charged me for 2 months and they didn't explain why.
Insurer: Sonnet
By: Carlos Sandoval Eudave
Easy and quick claims process
Easy and quick claims process! Received payment within days of submitting my claim!
Insurer: MetLife
By: Amanda
Another great experience
Quick response with direct deposit option.
Insurer: MetLife
By: customerjason
First I received a email statin myhow to screw a customer
First I received a email stating my insurance was going up 500 when i looked at your website it actually was going up over 1200 when i called to enquire why was told i live in a certain area code where my rate went up but the real reason is because im grandfathered in to the 100% payback and its your companies way of getting away from that and having customers go with an 80 or 90% payback it is totally wrong and i am filing a complaint with the BBB and also to the state attorney complaint office it is very shady to do business like this
Insurer: MetLife
By: Anthony zajac customer
Constantly raising premiums, slow and not so great customer service
Your Pet Insurance is terrible. Every year you bump up my premiums by like at least $70, and your customer service is bad. Sometimes it takes weeks to process a claim, which is the same claim I submit every 50 days for my dogs heart medication. It takes weeks for your team to send the reimbursement check. Earlier this year, I had a claim that got processed and Explanation of Benefits wasn't generated, and I never got a reimbursement check, and I had to call back every 3 weeks asking why my check hadn't been received. Fortunately after the 3rd customer service person, they were able to identify it was because my Explanation of Benefits was never generated by your system, so the previous people I talked to didn't catch that and kept telling me my check was in the mail. I also one time had a claim that was resolved pretty quickly actually, however after it was resolved it said I'd receive $0 even though my deductible had been met and I should have received $167, so again I had to call your customer service to fix it. For the price I pay, and the fact you continue to raise my premiums year after year by a ridiculous amount of money, it takes forever for your team to process a claim and get me my reimbursement checks.
Insurer: MetLife
By: customer