Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Best decision
I am so happy we switched to lemonade. We have had another insurance since we adopted Sansa and it was such a waste. They didn’t cover anything and the prices kept going up and up and up. We switched to lemonade and it’s already paid for itself (not literally but close). Submitting claims is so easy and the refunds are super quick. I’m so happy we switched and anything we don’t get back goes to charity so honestly that’s a huge win. Do yourself and your best friend a favor and cover them with lemonade!
Insurer: Lemonade
By: Laura
Surprisingly easy and fast
Submitting a claim is very easy. I asked my vet to email me the invoice, I forwarded it to Lemonade after submitting the claim in the app. A rep from Lemonade emailed me to say it had been approved and then funds were directly deposited into my account the next day. I was not expecting the return that fast!
Insurer: Lemonade
By: Jennifer
Is that really all there is to it?🤔
I have had many pets in the past but never insurance. I decided to get insurance this time around and got the kitten policy for the first year. Took the first trip to the vet for shots and tests… $250. Submitted the bill through the app which was as easier than ordering a latte from Starbucks. Took less than 5 minutes. It was instantly approved and received my 90% reimbursement via direct transfer into my checking account in a couple of hours. Every insurance claim should be this easy.
Insurer: Lemonade
By: Craig
Fast and easy
Cheque was received within days of the claim being submitted by my vet. Have signed up for direct deposit to make any further claim payments faster and easier.
Insurer: Trupanion Canada
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Could not be happier
I have been VERY happy with my trupanion experiences. Not having to pay up front takes a lot of the stress away. Not having to worry about the money makes it so much easier to focus on your pet's wellbeing
Insurer: Trupanion Canada
By:
Great experience ??
Very easy and direct enrollment.
Insurer: Trupanion Canada
By:
we are always securely & happily covered
always happy with trupanion... very easy process... quick reimbursement.... nice communication..... not too much but just the info we need
Insurer: Trupanion
By:
Excellent experience!
Excellent experience! Painless and done in a very reasonable time.
Insurer: Trupanion
By:
App is amazing
Love the app! I submit a claim in the car as I’m leaving vet or pharmacy. Money is usually in my account within a couple days. There are some things that frustrate me about Trupanion itself, but using the app for claims is great.
Insurer: Trupanion
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I’ve had only excellent responses from Trupanion’s staff .
I’ve had only excellent responses from Trupanion’s staff ..And as far as insurance is concerned-the speed for payment is commendable..I’m very satisfied
Insurer: Trupanion Canada
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