Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,916 total


Verified January 20, 2023

Lady from care team was kind and helpful

I just signed our 2 boys up for furkin the other day. I just did it online but I had to call and change something and they had me at the recording, “ you sit and stay and we’ll go get your furkin insurance” 😂. Beyond that brilliant bit, the lady I talked to was sweet and kind and dealt with the issue quickly and efficiently. Very happy with our decision so far.

Insurer: Furkin

By: Tanya

Useful
Verified January 20, 2023

Trupanion is awesome.

Very easy to sign up and Rachel at Customer Service was very professional and helpful.

Insurer: Trupanion

By: Phyllis

Useful
Verified January 20, 2023

Although I didn’t get the exact outcome I wanted I did get insight and felt like my concerns were considered and that my feelings mattered.

Always a good experience! My pup has had to have different therapies and tests and never have an issue. Payment is processed quickly.

Insurer: Trupanion Canada

By: Mary

Useful
Verified January 20, 2023

Each time I have spoken with someone they have been kind patient and helpful

Ease of enrollment, cost of coverage, type of coverage, the fact that you pay the vet directly.

Insurer: Trupanion Canada

By: Jennifer

Useful
Verified January 20, 2023

Parce que la couverture semble très bonne et le service client très efficace et courtois.

Payment was timely and the entire experience went smoothly.

Insurer: Trupanion Canada

By: Lynda

Useful
Verified January 19, 2023

Fast payment

My vet was able to get paid immediately, it was as simple as pushing a few buttons!

Insurer: Trupanion

By: Roseanne

Useful
Verified January 19, 2023

Awesome, Pawsome !

Rapidement l’inscriptions été fait et reçu courriel assez rapidement

Insurer: Trupanion Canada

By: carole

Useful
January 18, 2023

Love this company! Thank you Spot for making it so easy to protect my pup & save money all at once!!

I was hesitant about the idea of pet insurance, but thinking back on how much I've spent over the years on vet bills, it seemed like a no-brainer. I went to Spot's website and got a quote for free before even registering. It was so nice to see my coverage options before putting down a credit card. I feel so at ease knowing that I'm saving money and giving my dog the best care all at once. This company is very easy to work with, as well as has an online presence and many customers, which is something I look for in companies I am giving my money. Thank you Spot for making it so easy to cover my best friend! I will continue to recommend this pet insurance to all my friends who are also pet parents!!

Insurer: Spot

By: Kenzie

Useful
Verified January 18, 2023

Very happy with Trupanion

Very quick response and easy to submit paperwork.

Insurer: Trupanion

By: Beverly

Useful
Verified January 17, 2023

Kruszynek with liver problem.

Quick response, no questions and quick deposit of the money to our account.

Insurer: Trupanion

By: Ewa

Useful

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