Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Good Premiums/Excellent Claim Process
MetLife is extremely easy to work with. Submitting a claim is a breeze! Rates are very competitive. I have told many pet owners of our positive experience.
Insurer: MetLife
By: Bill
Simple, Easy process!
Very easy to understand my options, enrolled very quickly! Also love that I was able to do a payroll deduction.
Insurer: MetLife
By: Gillian
Petey's insurance claim
The total experience of filing the claim and getting the reimbursement was simple and quick to get everything processed for our pup's surgery.
Insurer: Spot
By: Allan Brief
1st Claim Submittal
Submitting the claim was simple. Now, if the payment process is just as easy I will be thrilled.
Insurer: Embrace
By: Alicia R-S
Bad customer service
it couldn’t change the date of payment which was not shown anywhere , through the terms of condition or in the page .and every time I call them I need to wait almost 1 hr to get someone on call .
Insurer: Sonnet
By: batuhan yener
Fast and professional response
Fast and professional response, quick payments. Thank you!
Insurer: MetLife
By: Marina Galitsky
CONSTANT SENDING OF SAME PAPER WORK
The app is easy use. However every time I file a claim they say they need all paper work for my dog called the S.O.A.P. I have sent it numerous times via email and the app but keep getting my claims delayed by weeks or months because they say they do not have all her paper work when they do!!! It can be frustrating and annoying every time I file a claim have to explain they have all the paper work and then waiting months to finally get reimbursed after several back and forth emails. It's like nothing is saved in my file??? I Cant understand the issue.
Insurer: Embrace
By: Matthew Jones
I submitted a claim and the process…
I submitted a claim and the process went smoothly. I got paid in 11 days which was awesome.
Insurer: Spot
By: DEBORA RAMIREZ
Best pet insurance
Spot is the best pet insurance we’ve had. 2 years ago, I had switched from Spot to another company offered by my employer’s insurance and it was a nightmare of an experience. After such a terrible ordeal, I switched back to Spot and have been pleased ever since. I especially love the speed at which the process claims. From the moment the claim is submitted, I never have to wait more than a few days for it to be completed. In the few times I’ve had to call, customer service has always been pleasant. Needless to say, I will never be leaving Spot
Insurer: Spot
By: Yolanda Oliver