Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,842 total


Verified March 27, 2022

Me and my senior dog thank Trupanion.

I recommend to everyone with a pet to get insurane (Trupanion). My claim was approved quickly and deposited to my bank within a few days of the appointment with the vet.

Insurer: Trupanion Canada

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Useful
Verified March 27, 2022

Fast and Easy.

It is super easy to submit a claim and get payment.

Insurer: Trupanion Canada

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Useful
Verified March 27, 2022

I always receive a prompt response and handling of claim inputs and to this point quick financial payment of covered expenses.

I always receive a prompt response and handling of claim inputs, and to this point quick financial payment of covered expenses.

Insurer: Trupanion

By:

Useful
Verified March 27, 2022

I'm so grateful for this insurance.

The payment was fair and on target to our agreement. And so very appreciated. Had it in my account in less than 48 hours.

Insurer: Trupanion

By:

Useful
Verified March 26, 2022

Filing claims made easy.

Instructions were easy to follow. Refund was quick and accurate.

Insurer: Trupanion Canada

By:

Useful
Verified March 26, 2022

New Client Enrollment

Enrollment & registration were so user-friendly and efficient. The plans offered allow for selection and customizing of the type of insurance that you want. When one has chosen a plan that suits one’s personal needs, the rest of enrollment is quite efficient and again user-friendly. And I really love the auto-pay feature. I think the entire process took me 10 minutes at most. The future seems to forecast the same type of efficiency in expediting claims processing if ever needed.

Insurer: Trupanion

By:

Useful
Verified March 26, 2022

I’m not a computer user and getting my invoices attached to your email form has been impossible.

I’m not a computer user and getting my invoices attached to your email form has been impossible. I have written once including form and invoice. You ended up misplacing it. So I just went ahead and paid for Blu’s medication even though I was in my timeline. I have a hefty premium and a $500.00 deductible. Every one has been helpful with any of Blu’s maladies.

Insurer: Trupanion

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Useful
Verified March 26, 2022

Love for my dogs

It was simple and easy

Insurer: Trupanion

By:

Useful
Verified March 25, 2022

So Glad that I bought Trupanion!

Trupanion has always responded quickly to all my submissions and has repaid me equally quickly, Over the years, I have received hundreds of dollars that I would have just had to absorb as the "cost of owning a pet". Worth every penny!

Insurer: Trupanion

By:

Useful
Verified March 25, 2022

Thank you Trupanion!

Went very well. Vet clinic was able to submit claim and Trupanion was able to make payment directly to vet allowing me less out of pocket at the moment.

Insurer: Trupanion

By:

Useful

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