Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
Other Categories
Glad to have it!
Did have trouble submitting thru the app but once the claim was in, the experience was good.
Insurer: Trupanion
By: Kevyn
Smooth transaction
Smooth transaction
Insurer: Trupanion
By: Karen
Trupanion is a good pet insurer.
Usually quick pay and very helpful representatives. Thanks
Insurer: Trupanion
By: Kim
Great service
Easy to enroll, and great plan
Insurer: Trupanion Canada
By: Lucy
Very clear insurance
Very clear and easy to sign up for
Insurer: Furkin
By: Daniel
Happy dog
One simple phone call, one simple form and the claim payment was directly deposit into my account. Couldn't have been easier.
Insurer: Trupanion
By: Terry
Outstanding customer care, Mallory was very helpful
Have yet to make a claim, but great experience with help from the contact center. Very short time to pickup call. Working with Mallory to resolve a mysterious missed payment issue (not a euphemism for me screwing up - the card on file has worked for Furkin, worked for everything else this month, nowhere near card limit). I never felt rushed; she worked with me to diagnose possible causes, we chose one option but since payments run nightly she committed to following up next day. Friendly, warm, interested in my pet, but also professional, efficient, knowing the limits of what she can and canât solve, and taking personal ownership of the outcome. Bonus: she let me know she stopped the call recording during discussion of credit card info. Outstanding customer care.
Insurer: Furkin
By: Jess
Make My Life Easier!
So easy, and I love the direct deposit, which saves me from a trip to my creditunion! Thanks Trupanion for making my life easier!
Insurer: Trupanion
By: Eleanor
Fast and Easy process.
The process was fast and convenient.
Insurer: Trupanion
By: Wayne
Review
Quick , easy and no fuss
Insurer: Trupanion Canada
By: Richard