Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Easy to navigate online system and…
Easy to navigate online system and enter information
Insurer: MetLife
By: customer
Filing claim was easy and fast.
Filing claim was easy and fast.
Insurer: MetLife
By: Patrick Gee
Such a fast turnaround!
Your processing time from submission to payment was so fast!!! Thank you
Insurer: Pumpkin
By: Lysa
It takes forever to get paid back for…
It takes forever to get paid back for vet visits. This year my dog was diagnosed with cancer. An he has have to have had surgery 3 times so his vet bills so far have totaled almost 25k. To no shock his policy is to renew on November 11th 2025 an to no surprise his policy has gone up over 150.00 so I went from paying 240.00 to 350.00 a month. When I asked why the increase was told due to the vets have increased so they need to as well. Funny part is my kids also have MetLife pet insurance an their insurance has not gone up.
Insurer: MetLife
By: DS
Fast and easy claim process
Very fast process and was surprisingly easy to submit the claim and monitor it on the app. I set up direct deposit so I was able to get reimbursed very easily, although I would say setting it up was sort of buried in the app so I would suggest they make that easier to find since I stumbled across it.
Insurer: Spot
By: Maurice Motley
Claims paid out in 72 hours
Claims paid out in 72 hours! Just wow
Insurer: Pumpkin
By: Liz
Pumpkin is great
Pumpkin insurance is great. When I submit a claim they process and review it very quickly. They are professional and fair. I would definitely recommend them to anyone looking for Pet Insurance.
Insurer: Pumpkin
By: Christina Castro
You guys rock!!
You guys rock! I put in the estimate ahead of time before my cats procedure, got it approved. When the time came to submit the paid invoice and the medical records of the procedure I was paid so fast. The next day I was reimbursed back and paid my credit card. Thank you! Made my life easier.
Insurer: Pumpkin
By: Lona