Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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The best!
Very helpful with payments! Also claim approval time is amazing!
Quick and Easy
The latest claim I filed was for an ear infection. Like all previous claims, the process was very easy and the settlement process was very quick. I highly recommend Pets Best to all of my fellow pet owners.
So far, so good!!
I've never used pet insurance before but decided it might be a good idea when we brought our new Frenchie fur baby home. Unfortunately, we did have to file our first claim relatively quickly, but everything went very smoothly. The filing process was easy, the communication with my vet and I was timely and clear. There was a slight delay, so they informed me of that via email to keep me updated with the status. And finally, once the claim was approved, it was explained very precisely and clearly, so there were no questions as to what was covered and what wasn't or why. So far, so good!!
Golden Retriever with Cancer
Our beautiful 6 year old golden retriever was diagnosed with cancer. He was so young and I knew we needed to fight this disease. Luckily, we have insurance through Healthy Paws. They have been an amazing partner in Duke’s treatment! Once I had the paperwork from the vet I needed, filing a claim with Healthy Paws and receiving reimbursement was seamless. This organization is caring and compassionate about dogs and it shows in how they deal with dog parents. If it wasn’t for their support during my boy Duke’s journey I am not sure where we would be right now. It’s truly a blessing Duke is happy, playful, strong and definitely a joy in our lives. I am so fortunate to have friends recommend Healthy Paws to us. I highly recommend Healthy Paws to anyone!
Insurer: Healthy Paws
By: Cheryl
Good choice for our girl!
We have had to submit three claims, and each one has been processed quickly and very much to our satisfaction. Really pleased that we chose Healthy Paws.
Insurer: Healthy Paws
By: Linda
Great Experience
Pets Best really is the best. Filing claims are easy, the explanation of benefits is concise and reimbursement is quick. They are the reason why my dog with stage 5 lymphoma is still alive.
Healthy Paws
I’m very satisfied with their service, it provides peace of mind when your pet has health issues. It’s so easy to submit claims and get prompt payment . Takes some of the stress and worry out when your best friend is ill.
Insurer: Healthy Paws
Veterinarian: Howell Animal Hospital Surgical and Diagnostic Center
By: Joanne
Healthy Paws is great!
I signed up with Healthy Paws because of highly rated reviews from pet owners. My dog had a torn knee ligament and needed TPLO surgery. He is a big boy, quite heavy. The recovery was painful. Healthy Paws made everything easy for me. The claim submission process and document upload submission was very easy. They reimbursed me in no time and with no hassle. They even sent a follow up email to make sure Tesla is doing ok. It meant a lot! I highly recommend Healthy Paws!!
Greatest pet insurance experience!
As with all insurance, you always hope you won’t need to use it! But when my cat, Joey, needed surgery, MetLife insurance was there! They covered Joeys medical bills, medications, and follow-up therapy under my policy. The representatives were always kind and caring.
Insurer: MetLife
By: Joanne
Good experience thus far
Competitive premium, easy claims process, and good customer service experiences.