Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Quick and Easy claims
I thought submitting claims might be a hassle but it wasn't. I took a picture of my itemized invoice. I got reimbursed to my care credit card about 2 business days later. That simple! I would definitely recommend Pet's Best insurance.
Insurer: Pets Best
By: Victoria
new puppy
A new 10 week old puppy and my first experience with pet insurance. New puppy well exam and started required shots. This was affordable and so very easy to submit claims. I received my reimbursement within the timeframe stated,
Insurer: Pets Best
By: Donna
Don't use Trupanion
I completely agree with the other 1-star reviews. This company is nearly impossible to reach. I've spent over an hour just waiting on hold to speak with someone. While they offer a callback option, it’s not much help—you’re still stuck waiting since you don’t want to miss their call and start the process all over again. To make matters worse, they mishandled my cancellation and only issued a partial refund. The good news? There are other companies that offer better service at a lower price. I highly recommend looking elsewhere.
Insurer: Trupanion
By: Lauren
Terrible company
This is the worse insurance company I've ever had. They have terrible customer service, they take months to give you your money back from a claim and won't cancel you when you ask them to. I was fed up with their terrible customer service, and waiting months to get my claim money back, so I asked them on the phone in January to cancel my policy. They said they would and they sent me an email to submit a cancellation request. I filled it out and sent it back. In February I was charged $80 for my policy that should have already been cancelled. I call in to ask about it and the lady says, " Oh yeah that's so weird. It looks like that policy was cancelled but a new one was opened and that's why you were charged this month." I told her I cancelled my policy completely with y'all and nothing should be active. I never opened a new one. She said " I will make sure everything is cancelled and we will refund you that money." So they sent me another cancellation request email to fill out and I did. I've been waiting 5 days now to get money that was taken from me without approval. Which made me negative in my bank account because I didn't have $80 to spend in the first place. These people will be rude to you on the phone, not cancel your policy when you ask them to, not give you your money back for a claim until months later, and steal money from you without consent. Terrible company, terrible insurance, terrible customer service. 0 out of 10. Would not recommend to anyone. This company only cares about money, not you.
Such a relief!
Vet bills stack up fast. Last year I lost my other cat, and the last thing I wanted to worry about during that time was the bills. This year my other cat got sick, and knowing I was covered just took so much of that extra stress off so I could focus on the important stuff. Submitting my claim in the app was super quick and easy, it was approved faster than I expected, and the explanation of benefits left me with no questions. This was my best Grownup Decision yet! By the way, go for the higher premium. $60 a month for a $250 deductible is absolutely the move. I hit my deductible as soon as the doctor ordered labs. 100% worth it.
So easy
Everything so easy from beginning to end. Great explanation of what I was getting reimbursed for. So easy to submit claim. Very pleased.
Great insurance - consistent and quick!
I have had healthy paws insurance for my dog for 6 years now and have been very happy with it. It has been easy to submit claims, and just in the past year or so, they've updated their interface on the app so that it's even easier and faster. While I used to get claims completed in a couple days, recently it's been completed even within the same day. I like that there are options to different plans (I do wish there were more) and would be great if they covered specialist appointments, but overall, I have been pleased with it and would recommend it to any pet owner.
Insurer: Healthy Paws
By: Jennifer
TPLO Surgery/Rehab
Sadly, my dog tore her CCL/MCL and had to have surgery. My initial claim took a little bit of time, but I was kept informed via email of status. Subsequent claims for rechecks (2), and rehab care have all been paid quickly. From 2 weeks to a matter of days. I have been very happy with this process with Pets Best from beginning to end and am glad that I have insurance for my dogs as these big things are not cheap!
Insurer: Pets Best
By: Lori
PetsPlusUs is the best.
My dog is 10. So many issues over the years. This year our issues included gastritis. Lymphoma and now herniated disc. No surprises, no questions, no hassles. Just excellent customer service and quick payment.
Insurer: Pets Plus Us
By: Virginia
Claim process easier than expected
This was the first time we submitted any claims for our dog and I was nervous about how much work it would require, how fast it would be reviewed, how much back and forth would occur and timeliness of payment. The portal made it really easy, I just scanned all documents, uploaded and within days had a response about what was included and what wasn't. There were no surprises, and the payment was issued.
Insurer: Pets Plus Us
By: Ann