Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
Other Categories
Easy to place a claim
I'm a first time Pet Insurance owner. After many dogs and lots of medical bills the coverage MetLife offered met all my needs at a great price point. With MetLife, the claim process was easy to use - the customer service reps were so helpful and caring, and the payout process was seamless. I'd recommend to all pet owners out there!
Insurer: MetLife
By: Michele
Mrs
I’m very happy with payment received for our dogs BOAS surgery
Insurer: Pets Best
By: Anita
Find a different pet Insurance company
I paid my premiums EVERY MONTH for over 2 years. Difficulty with online claim filing (unable to upload documents) left me with 2 years of no help with vet bills. Finally customer service gave an email address. After spending hours sending all my ITEMIZED INVOICES FROM THE VET OFFICE, the claim was denied stating the invoices needed to be itemized??? I inquired about getting which invoices were unacceptable. Only response was that they were not itemized. APPARENTLY I HAVE DONATED $1000 TO PETS BEST IN THE PAST FEW YEARS. Please check out another company. Don't donate your hard earned money to this company, like I was forced to do.
Insurer: Pets Best
By: Terry
MetLife Pet Insurance
I have insurance through them on all three of my dogs. I find the insurance very affordable and easy to work with. This is the first time I’ve ever had pet insurance and after a year with them, I’m about to renew my policies. I never knew insurance could be so easy.
Foreign Body Surgery
My 7mo puppy ate a toy that morning and started instantly vomiting so I knew something was wrong. Brought him into my vet clinic and was able to do the surgery right then and there to prevent any illness or injury from prolonging the GI surgery due to non-existing funding because I had insurance on him. They even directly paid my veterinarian so I didn't have to worry about payment that day. Pets Best was a life saver...LITERALLY.
Pet's Best is the best
Easy to submit claims. I always appreciate the payments which appear in my bank account
Pets Best
Pets Best has been my insurance for 4+ years. They make it very easy to put a claim in. They keep you posted on the process which is done in a timely manner. I have not had any issues with them. My only complaint is that the premiums have increased each year 20-40%.
Thankful for MetLife!
I have two middle-aged dogs. One is on several medicines that are covered by MetLife. (Unlike many of my human meds) one of my dogs needed a knee surgery this year that was $4200. Right at Christmas time. I submitted the claim Monday and MetLife had 80% of the cost of the surgery in my bank account on Friday. ( better than human insurance) I’ve always found it very simple to fill out their submission forms and have been very happy with MetLife overall., I don’t think I’ll ever own a dog again without pet insurance and will most certainly go to Met life because of my recent experience .
Reccie's year
"Reccie is a miniature Dachshund. She had several visits to ER and her regular vet for blood in her urine & bladder infections during 2024. We bundled the claims and submitted all at once and payments were made promptly. She (and her parents) are happy! "