Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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The most trusted insurance provider there is!
I will use Pets Best for all my pet insurance needs. Easy, fast and through. There absolutely is none better than!
PetsBest is Best
Could not have had an easier experience working with PetsBest for my Husky. We needed two TPLO surgeries and a lot of medication. PetsBest made it simple to file a claim and cover their end based on my plan. I was given horror stories from friends about dealing with pet insurance companies but my experience with PetsBest could not have been better. Thank you PetsBest!!!
Insurer: Pets Best
By: David
Very helpful customer service
I switched my two dogs to MetLife in June 2024 after receiving notice that Nationwisde would not be renewing their policies. Sign-up over the phone was simple and the plan was almost the same as what I had, and cost less. I made my first illness claim in September and it was approved in about three weeks. I submitted an illness claim for my second dog in December and there were a few glitches (claim put on hold twice for missing documents which I actiually did submit). Both times I called Customer Service they quickly verified that I had indeed submitted the documents and had the claim removed from "on hold". Approval and payment came two days after my second phone call. I understand MetLife has seen a huge influx of customers from Nationwide and had to hire more staff to process claims. I am hopeful processing will go more smoothly once all the new staff are fully trained. Overall, I am very happy with MetLife.
Great Pet Insurance!!
I compared Pets Best with the monthly costs of other insurances. This is by far the most affordable! I had four claims last year, and all were done quickly and as I understood the reimbursement and coverage. Extremely easy to file claims. Highly recommended!
Insurer: Pets Best
By: Lora
Love MetLife!
I currently have 5 standard poodles with MetLife Pet Insurance, and have had my policies for several years. I have been very happy with MetLife, and have had all of my claims paid for over the last several years. The length of time for reimbursement on illness claims has increased, but all have been settled within 30 days or less. My wellness claims are reimbursed within a week usually. I have had several different pet insurance policies over the last 12 years and MetLife is my favorite, so far.
Insurer: MetLife
By: Ginger
PetsBest is worth it!
"We had a different pet insurance more than 20 years ago and had nothing good to say about it. When we got our newest rescue dog, the vet had flyers about PetsBest in the office and we decided to give pet insurance another try. It has been worth it! PetsBest is easy to file claims with, responds quickly, has provided great coverage, and the customer service has been excellent. We would highly recommend PetsBest to anyone!"
Insurer: Pets Best
By: Sandra
Easy claim process
"I dragged for a year before I submitted my claims out of fear that the process would be long and stressful. I was 100% wrong. When I finally decided to submit my claims, all I had to do was click one button and submit my pet invoices. That was it and received payment in just a few days."
Insurer: Pets Best
By: Sandra
Happy Customer
"Submitting the claim was simple. The payment was made in a timely manner. The amount paid was exactly what it was supposed to be so no having to debate the payment. The EOB was very easy to understand. I am extremely pleased! "
This insurance is a joke
I filled a claim (over $300) Most of the insurance payment went to deductible and co-payment. I am receiving $15. We pay over $50 per month. I will be canceling.
Labor Intensive!
IU've had Lemonade for 2 years and I will be grateful to be rid of them soon. They encourage claims to be submitted via cell phone. They don't cover any "alternative methods" which I knew from the beginning. When I tried to submit a claim via cell, it was difficult. First, they wanted vet notes, that was fine. Then they wanted everything broken down into separate costs. Jess helped me so much and it took her a few days to tell me what I was due. I find the "fur baby" syndrome off-putting and they have other cute little titles. When I wanted to submit my 1st claim, they asked me for a photo of Tachi. I told them I didn't have time. I wondered why they wasted so much of my time. Healthy Paws and Embrace were wonderful. I didn't ever feel that submitting a claim was difficult. With Lemonade, I was asked for the blood tests, the vet notes and anything else they might want. I don't like working on my phone because it was so difficult to break down costs, as Lemonade asked for them. I was told that I could do everything that could rival Embrace and Healthy Pets. How wrong they were. I have never encountered such a complicated process to simply submit a claim. Maybe others are more agile on the cell phone. I do a lot of things on my phone but anything to do with money is from my laptop. Soon we'll be freed from their clutches and that will be a happy day.