Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Excellent customer service easy claim process payments received promptly overall great company!
Excellent customer service, easy claim process, payments received promptly, overall great company!
Insurer: Trupanion
By: Elisa
Excellent customer service easy claim process payments received promptly overall great company!
Excellent customer service, easy claim process, payments received promptly, overall great company!
Insurer: Trupanion
By: Elisa
WOW!!!!!
I submitted a number of claims & was shocked at the lightning speed in which they were processed. I want to shout it to the roof tops!!!!! Thank you so much!
Insurer: Trupanion
By: JOLENE
Working great so far!
It is very easy to use with my vet. The texts about processing are immediate confirmation that something is being reviewed. The claims are usually approved soon after.
Insurer: Trupanion
By: Rosemary
Happy
My dog Max had an ear infection in his right ear. When I told the Veterinarian that i had Trupanion insurance he put the claim thru and Trupanion paid a good portion of the bill. It was a very simple process. I was very impressed with your system.
Insurer: Trupanion
By: Dennis
Claim survey
Very easy process. Still waiting on my refund ??
Insurer: Trupanion
By: Gina
Very fast and easy to get money back
Being that I had never heard of this company before, I was a little skeptical, but I am impressed by how fast and easy it was to both submit a claim and get money back. A very friendly customer service agent reached out to me right away, as there was some info missing from my claim, and I received money back within a few days. A breath of fresh air, especially compared with my old insurance provider. Definitely recommended.
Insurer: PHI Direct
By: Lilia
After submitting a claim it has never taken more than 2 days for Trupanion to have the settlement amount in my checking account!
After submitting a claim, it has never taken more than 2 days for Trupanion to have the settlement amount in my checking account!
Insurer: Trupanion
By: Barbara