Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Best Pet Insurance
Excellent service, claim filing is fast and easy on the app and I can always get answers to questions quickly. Payments are always accompanied with a breakdown that is easy to understand. Thanks PetsBest!
Pets Best is amazing!
I recently lost my dog Olive unexpectedly during a procedure. It was heartbreaking. I was so distraught I could not bear to even call them to have Olive removed from my policy, and I kept procrastinating to avoid the pain, knowing there would be a premium due. However, Pets Best paid the final claim and sent me an email that they were so sorry to hear about Olive and removed her from the plan and updated the premium. They have been wonderful and empathetic. I highly recommend Pets Best.
Insurer: Pets Best
By: Jill
First time using pet insurance
Recently we got a new pup- Pets Best was recommended to us from a friend. We found the coverage that was perfect for us (to include coverage for some well visit needs as well), downloaded the ap, and found the entire process easy, transparent, and overall great! Reimbursement was quick, and seamless. Account linked for both monthly auto payments, but also auto reimbursement. Would absolutely recommend Pets Best.
Hralthy Paws claims
Quick to repond & make claim payments. Major surgery on a Wednesday, payment made to my account on Monday.Only had one issue in 7 years & decision was teversed on appeal.
Jagger's Claim
Claim was filed weeks after vet services, confirmation email that claim was received the same day. Reimbursement in less than 5 days, very efficient and professional. Dr. Alfred Green, Jr. (Jagger's Daddy)
Very Fast
I submitted a claim for my dog eating a chicken bone. The entire process was quick and efficient. They explained what was paid, what wasn't and why (deductible, co-pay, etc)
Insurer: Pets Best
By: Magnolia
Faulty Eye Lid
Our most recent rescue was found on the streets. With no medical history we adopted him and focused on getting him up to date with all normal shots and a healthy weight. We later learned that he suffered from entropion in one of his eyes. As it continued to bother him and we saw less and less of that eye ball due to irritation of the globe, we decided to put him in for surgery to get it resolved. He is a very pretty boy with two big full eyes now. After the surgery, I snapped a few pictures of our bills and received a substantial amount of our cost back from Pets Best. The process took 15 mins for about $800 reimbursement. It was well worth it and we're happy we have Alfie insured.
Insurer: Pets Best
By: Ariel
STAY AWAY!!
These people are stealing from me!!! I canceled my pet insurance and they continued to take.miney from my account. I am in contact with my bank and I will be getting my money back!!
Insurer: Fetch Canada
By: Stephanie
Peace of mind
The online claims process is easy to navigate, and reimbursement is sent quickly. I feel that the premiums charged are reasonable for the peace of mind that knowing my dog's medical needs will be covered, and I can afford to give her the best care possible. They even reached out to check on my dog after she experienced a medical emergency to see how she was doing.
Pets Best Happy Customer
"I've been very pleased with my decision to go with Pets Best for my pet insurance so far. I did extensive research (reading all articles, top 10 ratings, calling the customer service lines) for many companies and Pets Best was among the top 5, if not #1, in everything I looked into. The only complaint I saw was that the time between submitting the claim and receiving the reimbursement was between 15-42 days. I was hesitant at first but I'm here to say that I submitted my claim on a Monday (Wellness/Annual Visit), I was notified on Wednesday about receiving my reimbursement, and I received the reimbursement in my account on the following Wednesday - Less than 2 weeks! I feel like I made the right decision with Pets Best. "